Gema Aranda
Hialeah,FL
Summary
I am currently seeking a position within an organization where I can fourth my skills and knowledge . A loyal and dedicated individual, who has an ambition to succeed in any given environment. I enjoy learning and am always up for a challenge regardless of the situation. I am an excellent team player, while also having the capacity to work efficiently on my own. I want to develop myself professionally.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Building Administrator Services Coordinator
Calvin Giordano & Associates, Inc
2022.08 - Current
- Prepares cases for presentation and testifies before Special Magistrate and/or county court.
- Reads and interprets Code of Ordinances; provides written and oral interpretations to general public, other departments and outside agencies
- Maintains variety of logs and records related to inspection and enforcement activities; prepares recommendations for amendments and additions to codes or regulations which relate to Building safety inspections and unsafe structures.
- Answers and screens incoming calls; answers routine questions; refers calls to appropriate department/staff members; responds to e-mails.
- Issues computerized Notices of Violation to property/business owners that fail to correct violations, nonconformities, and code deficiencies.
- Assists Code Enforcement personnel and City Attorney or other designated authority in preparation of data for prosecution of violations. Attends court, special master or administrative board hearings to present testimony and evidence.
Permit Technician
CAP Government
2021.05 - 2022.08
- Process contractor registration/application plans and fees
- Provides information and direction to general public regarding application procedures for all types of development and construction permits.
- Routes applications for necessary review and monitors progress of permit and/or license review.
- Verifies completion of all required reviews and notifies applicants of permits and/or licenses status.
- Schedules inspections; provides permitting information by phone or e-mail
Permit Clerk II
Town of Surfside
2017.11 - 2021.05
- Coordinate residential inspections between residents and building officials.
- Assists with unresolved cases from Code Compliance department.
- Follow up with telephone calls and emails with customers pertaining to building related issues.
- Provide customer service to residents and builders
- Review and assists with permitting process and plan review.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performs various clerical tasks in processing miscellaneous and special permits, verifying credentials, and calculating fees
- Assists applicants with online permit tracking system to follow permit throughout process.
Office Associate IV
City of Miami Beach
2006.06 - 2017.11
- Supervised permit counter clerks and ensured exceptional customer service was provided
- Completed employee annual evaluations and reviews
- Assisted with approval process for special events, inspections and permitting process
- Routed architectural plans to appropriate staff for review
- Assisted with code ordinances and conducted records searches
- Exchanged phone calls and emails with customers with regards to building concerns.
- Prepares and processes detailed records and reports required by other entities
- Serves as back up for other staff, if needed
- Maintained and updated office records, both digital and physical.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Builds and maintains positive working relationships with co-workers, other employees, and public using principles of good customer service.
Call Center Representative
Market Segment
2003.04 - 2005.10
- Provided customer service at a call center that assisted citizens nationwide
- Contacted citizens with regards to their opinion on household products they purchased
- Provided feedback to call center supervisors regarding customer complaints
Education
Associate of Arts - Criminal Justice
ITT Technical Institute
Doral, NW, FL11.2011
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06.2005
Skills
- Energov Permitting Software
- Bluebeam Revu Plan Review Software
- Permit Plus Permitting Software
- Qmatic calling system
- Microsoft Office ( Word,Excel,Outlook & Powerpoint)
- Fast learner
- Team player and motivated
- Able to multi-task and problem solver
- Fluent in English and Spanish
- Team player and motivated
- Able to multi-task and problem solver
- Fluent in English and Spanish
- Team player and motivated
- Able to multi-task and problem solver
- Fluent in English and Spanish
- Team player and motivated
- Able to multi-task and problem solver
- Fluent in English and Spanish
Certification
Public Notary
Timeline
Building Administrator Services Coordinator
Calvin Giordano & Associates, Inc
2022.08 - Current
Permit Technician
CAP Government
2021.05 - 2022.08
Permit Clerk II
Town of Surfside
2017.11 - 2021.05
Office Associate IV
City of Miami Beach
2006.06 - 2017.11
Call Center Representative
Market Segment
2003.04 - 2005.10
Associate of Arts - Criminal Justice
ITT Technical Institute
High School Diploma -
Miami Springs Senior High School
Public Notary
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