Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gema Aranda

Hialeah,FL

Summary

I am currently seeking a position within an organization where I can fourth my skills and knowledge . A loyal and dedicated individual, who has an ambition to succeed in any given environment. I enjoy learning and am always up for a challenge regardless of the situation. I am an excellent team player, while also having the capacity to work efficiently on my own. I want to develop myself professionally.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Building Administrator Services Coordinator

Calvin Giordano & Associates, Inc
08.2022 - Current
  • Prepares cases for presentation and testifies before Special Magistrate and/or county court.
  • Reads and interprets Code of Ordinances; provides written and oral interpretations to general public, other departments and outside agencies
  • Maintains variety of logs and records related to inspection and enforcement activities; prepares recommendations for amendments and additions to codes or regulations which relate to Building safety inspections and unsafe structures.
  • Answers and screens incoming calls; answers routine questions; refers calls to appropriate department/staff members; responds to e-mails.
  • Issues computerized Notices of Violation to property/business owners that fail to correct violations, nonconformities, and code deficiencies.
  • Assists Code Enforcement personnel and City Attorney or other designated authority in preparation of data for prosecution of violations. Attends court, special master or administrative board hearings to present testimony and evidence.

Permit Technician

CAP Government
05.2021 - 08.2022
  • Process contractor registration/application plans and fees
  • Provides information and direction to general public regarding application procedures for all types of development and construction permits.
  • Routes applications for necessary review and monitors progress of permit and/or license review.
  • Verifies completion of all required reviews and notifies applicants of permits and/or licenses status.
  • Schedules inspections; provides permitting information by phone or e-mail

Permit Clerk II

Town of Surfside
11.2017 - 05.2021
  • Coordinate residential inspections between residents and building officials.
  • Assists with unresolved cases from Code Compliance department.
  • Follow up with telephone calls and emails with customers pertaining to building related issues.
  • Provide customer service to residents and builders
  • Review and assists with permitting process and plan review.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Performs various clerical tasks in processing miscellaneous and special permits, verifying credentials, and calculating fees
  • Assists applicants with online permit tracking system to follow permit throughout process.

Office Associate IV

City of Miami Beach
06.2006 - 11.2017
  • Supervised permit counter clerks and ensured exceptional customer service was provided
  • Completed employee annual evaluations and reviews
  • Assisted with approval process for special events, inspections and permitting process
  • Routed architectural plans to appropriate staff for review
  • Assisted with code ordinances and conducted records searches
  • Exchanged phone calls and emails with customers with regards to building concerns.
  • Prepares and processes detailed records and reports required by other entities
  • Serves as back up for other staff, if needed
  • Maintained and updated office records, both digital and physical.
  • Collaborated inter-departmentally to assist with workflow and gather reports and data.
  • Builds and maintains positive working relationships with co-workers, other employees, and public using principles of good customer service.

Call Center Representative

Market Segment
04.2003 - 10.2005
  • Provided customer service at a call center that assisted citizens nationwide
  • Contacted citizens with regards to their opinion on household products they purchased
  • Provided feedback to call center supervisors regarding customer complaints

Education

Associate of Arts - Criminal Justice

ITT Technical Institute
Doral, NW, FL
11.2011

High School Diploma -

Miami Springs Senior High School
Miami Springs, FL
06.2005

Skills

  • Energov Permitting Software
  • Bluebeam Revu Plan Review Software
  • Permit Plus Permitting Software
  • Qmatic calling system
  • Microsoft Office ( Word,Excel,Outlook & Powerpoint)
  • Fast learner
  • Team player and motivated
  • Able to multi-task and problem solver
  • Fluent in English and Spanish
  • Team player and motivated
  • Able to multi-task and problem solver
  • Fluent in English and Spanish
  • Team player and motivated
  • Able to multi-task and problem solver
  • Fluent in English and Spanish
  • Team player and motivated
  • Able to multi-task and problem solver
  • Fluent in English and Spanish

Certification

Public Notary

Timeline

Building Administrator Services Coordinator

Calvin Giordano & Associates, Inc
08.2022 - Current

Permit Technician

CAP Government
05.2021 - 08.2022

Permit Clerk II

Town of Surfside
11.2017 - 05.2021

Office Associate IV

City of Miami Beach
06.2006 - 11.2017

Call Center Representative

Market Segment
04.2003 - 10.2005

Associate of Arts - Criminal Justice

ITT Technical Institute

High School Diploma -

Miami Springs Senior High School

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Gema Aranda