Gema Clark
Sales Associate
Ponte Vedra Beach,FL
Summary
Motivated retail sales associate with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
Work History
Food Runner, Expo
Palm Valley Outdoors Bar & Grill
Ponte Vedra Beach, FL
12.2018 - 04.2022
- Delivered correct food items to tables according to order documentation.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Answered questions from restaurant patrons regarding menu items.
- Cultivated warm relationships with regular customers.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Delivered food orders from kitchen to customers' tables.
- Communicated food orders to chefs to execute priorities and special requests.
Sales Associate
Zula Surf Company
Ponte Vedra Beach, FL
12.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Processed product returns and assisted customers with other selections.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Associate
33 Star
Jacksonville Beach, FL
01.2017 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Ponte Vedra High School
Ponte Vedra, FL05.2020
Skills
4 years of customer service experience, Knowledgeable and Experienced in: Micros, Toast, and Quickbooks Point of Sale systems; Quick learner, Organized and calm under pressure
- Ticket Time Monitoring
- Anticipating Customer Needs
- Customer Service
- Wait Staff Support
- Order Management
- Customer Relations
- Cash Handling
- POS Systems
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
Timeline
Food Runner, Expo
Palm Valley Outdoors Bar & Grill
12.2018 - 04.2022
Sales Associate
Zula Surf Company
12.2018 - 01.2019
Sales Associate
33 Star
01.2017 - 04.2017
High School Diploma -
Ponte Vedra High School
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