Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
References
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Gema Langan

Gema Langan

Marble Falls,Texas

Summary

Adept Technical Writer with 15 years of management experience and a proven track record in delivering high quality content, leading creative teams, and excelling in stakeholder interactions. Detail-attentive and highly organized with robust performance and leadership skills. Known for inspiring others and eager to contribute as a quality Lead Writer in a growing company.

Overview

21
21
years of professional experience

Work History

Lead Content Writer

Accenture supporting Google
Austin, TX
02.2021 - 10.2023
  • Assert accountability to maintain accurate, well-structured, and user-friendly documentation for globally used products like Android, Chrome, Google Photos, WearOS, and Google One.
  • Exceed client expectations to complete projects on time or ahead of publishing deadlines.
  • Reduce project turnaround times through close monitoring and organization of timelines.
  • Motivate and mentor a team of 10 writers to impress client. interactive teams with writing, project execution, and communication.
  • Promote 5 General writers into Senior writer positions; Promote 1 Senior writer into a Lead writer position.
  • Offer comprehensive solutions that entice quick resolution for content challenges between teams.
  • Research and consult with subject matter experts to translate complex technical concepts into actionable documentation for broad-spectrum audiences.
  • Review and edit content produced by other team members to deliver content that adheres to product tone and format.
  • Renew security and leak prevention training to maintain zero leak status.
  • Uphold database hygiene to keep organized files.

Technical Writer & Marketing

PoE Texas
Austin, TX
10.2017 - 11.2020
  • Originated technical documentation processes and procedures for performing organized tasks for a startup company.
  • Applied system implementation projects to create comprehensive documents for network users.
  • Developed a systematic framework to create, edit proofread, and evolve product listings and specifications.
  • Interfaced weekly with SMEs and engineers to understand technical complexities and translate into easy to understand descriptions.
  • Immersed myself in conversations and learning to quickly understand and master Power over Ethernet technology.
  • Executed marketing campaigns to increase product sales by 30% year over year.
  • Launched market research initiatives to capture a niche audience and expose a small networking startup as a contender in the industry.
  • Standardize database formatting for organization.

Sales Support Operations in Education

Apple Inc. via PDS Tech
Austin, TX
01.2017 - 10.2017
  • Guided educators and administrators through website navigation, enabling them to spend entire budgets on Apple products for their districts.
  • Resolved customer challenges through troubleshooting and research.
  • Achieved record-breaking accolades for turn around times.
  • Increased the team success rate through peer mentoring.
  • Utilized keen detail-work to accurately process purchase orders for dollar amounts in the hundred-thousands.
  • Exceeded daily metrics while maintaining a 99.8% accuracy rate.

Wine Specialist

HEB
Austin, TX
06.2013 - 01.2017
  • Gained client trust and confidence through professional demonstration and expert product knowledge.
  • Attracted new customers using creative marketing tactics to articulate specific attributes and key characteristics of wines.
  • Researched wine profiles to describe specific wine details with adept accuracy.
  • Achieved top sales in the region by facilitating private wine classes and wine tastings for weddings and special events, winning a trip to Italy.

General Manager

Papa John's Pizza
Austin, TX
05.2002 - 12.2012
  • Exceeded P&L goals quarterly, effectively managed a budget to yield profit, and created schedules to maximize productivity.
  • Generated profit by 20% for a failing location in South Austin in a 3 months period.
  • Retained a staff of 30 employees with the lowest turnover in the district. Recruited and certified talented assistant managers.
  • Mediated and resolved employee grievances, creating a positive and cohesive workplace.

Education

Bachelor of Arts -

University of Texas at Austin
12.2009

Skills

Project management

  • Planning & Organization
  • Process creation
  • Coordinate teams
  • Database management

Leadership

  • Content review & feedback
  • Training and mentoring
  • Performance analysis

Writing

  • Writing, Editing & Proofreading
  • Publishing
  • Technical documentation
  • Tone of voice

Technical tools

  • Information architecture & layout
  • Web design basics
  • Website copy
  • HTML proficiency
  • Google Suite & Microsoft
  • Ticketing systems
  • Networking

Communication

  • Work with SMEs, Engineers & cross-functional teams
  • Translate technical specifications
  • Vendor relations

Problem Solving

  • Critical thinking
  • Research and exploration
  • Quick resolution time

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Content Writer

Accenture supporting Google
02.2021 - 10.2023

Technical Writer & Marketing

PoE Texas
10.2017 - 11.2020

Sales Support Operations in Education

Apple Inc. via PDS Tech
01.2017 - 10.2017

Wine Specialist

HEB
06.2013 - 01.2017

General Manager

Papa John's Pizza
05.2002 - 12.2012

Bachelor of Arts -

University of Texas at Austin

References

References available upon request.

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Gema Langan