Gema Maldonado
Summit,IL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Outreach Specialist
WellBe Senior Medical
06.2024 - Current
- Networked across states to build new connections and make initial contacts with prospects.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
Data Entry Clerk
GC America
08.2023 - Current
- Transferred data from hard copies to digital databases, organizing information in new formats
- Compiled data from source documents prior to data entry
- Maintained data entry requirements by following data program techniques and procedures
- Analyzed and processed current data records to provide detailed reports
Receptionist
Servpro
02.2024 - 06.2024
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Assisted with data entry and maintained accurate records
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Would get calls from clients with water damage problems, general cleaning and construction work
- Gather client's information and would put into our system in order to get a general manager dispatched to them
Client Response
NICL laboratories
09.2021 - 08.2023
- Calmed patients by carefully explaining each step and remaining composed
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Scheduled and confirmed appointments
- Entered information into system to update status reports
- Reviewed and translated documents, forms and technical materials in both English and Spanish
- Interpreted conference calls and other workplace communications in real-time
Education
High School Diploma -
Benito Juarez High School
Chicago, IL06.2017
Skills
- Collecting Information
- Attention to Detail
- Multitasking and Prioritization
- Data Entry
- Strong Interpersonal Skills
- Strong Problem Solver
- Time Management
- Order Processing
- Customer Service-Oriented
- Call Center Operations
Timeline
Outreach Specialist
WellBe Senior Medical
06.2024 - Current
Receptionist
Servpro
02.2024 - 06.2024
Data Entry Clerk
GC America
08.2023 - Current
Client Response
NICL laboratories
09.2021 - 08.2023
High School Diploma -
Benito Juarez High School
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