GEMA MARIA CASTELLON ARAUZ
Austin,Texas
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier-Expo Line
Little Deli
05.2023 - Current
- Take orders from customers, be on the expo line to ensure that the customer's order arrives correctly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
North Bay Check Cashing
01.2023 - 04.2023
- Process customer payments, cash handling, cash opening and closing control.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Office Manager
Disnorte-Dissur
02.2015 - 10.2022
- Personnel management, commercial activities of the company and administrative activities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Bachelor of Accounting -
Universidad Nacional Autonoma de Nicaragua
12.2012
English-as-a-Second-Language Education
Austin Community College
Austin, TX07-2024
Skills
- Learning ability
- Teamwork
- Knowledge of MS Office
- Organizational capacity
- Team spirit
- Professional ethics
- Spanish-English language
- Patience and empathy
- Customer service
Certification
Bachelor of Accounting.
English as a second language.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier-Expo Line
Little Deli
05.2023 - Current
Cashier
North Bay Check Cashing
01.2023 - 04.2023
Office Manager
Disnorte-Dissur
02.2015 - 10.2022
Bachelor of Accounting -
Universidad Nacional Autonoma de Nicaragua
English-as-a-Second-Language Education
Austin Community College