GeMee Leech
Bowie,MD
Summary
Reliable customer service and cash handling professional with experience in fast-paced cashier, sales, and front-line dining roles. Strong in active listening, order accuracy, conflict resolution, and creating positive guest experiences. Adaptable service professional with a strong background in guest-facing roles across food service and retail. Brings dependable teamwork, strong communication, and a calm approach to conflict resolution. Ready to support efficient operations, positive customer experiences, and consistent service quality. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Front Line Server
Carolina Kitchen
Bowie, Maryland
08.2026 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Took and processed orders accurately to maintain efficient service flow.
- Utilized point-of-sale system to manage transactions and ensure order accuracy.
- Welcomed guests warmly upon arrival and delivered warm Carolina Kitchen dining room service
- Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
- Collaborated with team members to streamline service, contributing to faster meal delivery.
- Coordinated with kitchen staff to track tickets and meal timing, ensuring timely service.
- Maintained well-stocked service stations for efficient operations with menus, silverware, and beverage supplies
- Conducted regular checks to ensure compliance with health and safety standards.
Sales Associate
Cutco managing
Waldorf, Maryland
05.2026 - 08.2026
- Presented Cutco cutlery features to customers in face-to-face sales meetings.
- Demonstrated product use and answered customer questions with clear language.
- Built customer relationships through friendly follow-up and attentive service.
- Scheduled appointments and coordinated sales presentations with prospective buyers.
- Collected customer information and maintained accurate sales records.
- Explained Cutco product benefits and pricing to support purchase decisions.
- Resolved customer concerns using professional communication and active listening.
- Supported team sales efforts through coaching, feedback, and shared selling techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
Cashier
Dave's Hot Chicken
Waldorf, Maryland
01.2026 - 08.2026
- Greeted customers and answered menu questions with friendly service.
- Processed guest orders at Dave's Hot Chicken register with accurate cash handling.
- Entered food and drink items into point-of-sale system.
- Balanced drawer and counted cash at shift close.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Communicated special requests to kitchen staff for correct order preparation.
- Maintained clean checkout area and organized front counter supplies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Front Line Crew Member
Chipotle
Waldorf, Maryland
08.2025 - 06.2026
- Prepared high-quality food items according to established recipes and presentation standards.
- Served food promptly while ensuring accuracy and adherence to customer preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Provided clear communication during busy periods to enhance team performance and customer satisfaction.
- Collaborated with team members to ensure smooth operations and efficient service.
- Conducted regular cleaning and sanitizing of equipment and surfaces throughout shifts.
- Prepared fresh ingredients following Chipotle prep recipes and food safety standards.
- Restocked ingredients and supplies to keep service line ready.
- Maintained clean work areas, equipment, and dining spaces throughout shifts.
Cashier
Roy Rogers
Waldorf, Maryland
01.2021 - 08.2025
- Handled cash and card payments accurately and quickly.
- Processed customer payments while keeping cash drawer balanced throughout shifts.
- Provided friendly, attentive service that improved customer satisfaction and loyalty.
- Answered customer questions and concerns quickly to support positive shopping experiences.
- Collaborated with team members to ensure smooth operations during busy periods.
- Shared important information with colleagues, promoting teamwork and efficiency.
- Kept work area organized and sanitized, adhering to health and safety standards.
- Regularly restocked supplies and maintained cleanliness, ensuring a welcoming environment.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06-2025
Some College (No Degree) - Psychology
Bowie State University
Bowie, MD10-2026
Skills
- Active listening
- Client communication
- Crisis intervention
- Behavioral observation
- Research methods
- Case management
- Customer service
- Order accuracy
- Conflict resolution
- Team player mentality
- Strong multitasking
- Patience and empathy
- Cleanliness and hygiene
- Cash handling expertise
- Memory retention
- Efficient order taking
- Order management
- Positive guest interactions
- Food sales and promotion
- Salesmanship
- Team collaboration
- Relationship building
- Equipment maintenance
- Strength training
Timeline
Front Line Server
Carolina Kitchen
08.2026 - Current
Sales Associate
Cutco managing
05.2026 - 08.2026
Cashier
Dave's Hot Chicken
01.2026 - 08.2026
Front Line Crew Member
Chipotle
08.2025 - 06.2026
Cashier
Roy Rogers
01.2021 - 08.2025
High School Diploma -
Thomas Stone High School
Some College (No Degree) - Psychology
Bowie State University