TONYA MEDLOCK
Folsom,CA
Summary
Accomplished Medical Billing & Coding Specialist with extensive experience at Romack Staffing Inc., achieving 99% accuracy in Medicare and Medicaid claims processing. Proven expertise in revenue cycle management and a strong ability to resolve complex issues have led to a significant reduction in claim denials. Proficient in QuickBooks and recognized for exceptional customer service skills, enhancing overall team effectiveness within the healthcare sector, and aiming to leverage these competencies to drive operational excellence and contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Medical Biller & Coder
Romack Staffing Inc.
Irving, TX
07.2015 - 08.2016
- Processed Medicare/Medicaid claims with 99% accuracy, ensuring proper coding and compliance
- Monitored claim lifecycles, identifying and correcting coding errors for faster reimbursements
- Researched & resolved rejected or unpaid claims, reducing denials by 15%
- Managed collections and payment posting, ensuring up-to-date financial records
- Utilized workflow tracking tools for claim follow-ups and revenue optimization
Medical Billing & Coding Intern
Coram
Rancho Cordova, CA
04.2015 - 06.2016
- Maintained & updated patient billing records, ensuring accuracy for claims processing
- Monitored claim statuses and executed collection strategies to minimize outstanding balances
- Communicated with insurance companies to follow up on unpaid claims and resubmit corrections
- Indexed and adjusted patient claims as needed, ensuring regulatory compliance
Receptionist (Contract Position)
AT-Tech Temp Agency
San Jose, CA
12.2002 - 12.2003
- Managed front-desk operations, including directing tenant and customer inquiries
- Entered & processed data into business software systems, ensuring accuracy and efficiency
- Coordinated rental applications, document processing, and mail distribution
- Scheduled maintenance services and liaised with staff to streamline operations
Certified Weigh Master & Receptionist
Jim Dobbas
Antelope, CA
06.1998 - 11.2002
- Certified and processed DMV weight certifications for commercial and personal vehicles
- Handled high-volume calls (multi-line system) and provided excellent customer service
- Managed accounts payable/receivable, prepared weekly bank deposits, and maintained cash drawers
- Ensured audit compliance by organizing financial records and tracking transactions
Education
Microsoft Office Specialist & QuickBooks Certification -
Folsom Cordova Adult Education
01.2022
Medical Billing & Coding -
Carrington College
Sacramento, CA01.2015
General Studies -
American River Community College
01.2012
High School Diploma -
Harry Ells High School
Richmond, CA01.1979
Skills
- Medical Billing & Coding (CPT, ICD-9)
- Insurance Verification & Claims Processing
- Medicare/Medicaid Billing & Compliance
- Accounts Receivable & Collections
- Revenue Cycle Management
- HIPAA Compliance & Regulatory Standards
- Electronic Health Records (EHR) & Data Entry
- QuickBooks & Microsoft Office Suite (Word, Excel, Outlook)
- Multi-line Call Handling & Customer Service
- Audit Preparation & Record Keeping
- Problem-Solving & Conflict Resolution
- De-escalation & Time Management
Timeline
Medical Biller & Coder
Romack Staffing Inc.
07.2015 - 08.2016
Medical Billing & Coding Intern
Coram
04.2015 - 06.2016
Receptionist (Contract Position)
AT-Tech Temp Agency
12.2002 - 12.2003
Certified Weigh Master & Receptionist
Jim Dobbas
06.1998 - 11.2002
Microsoft Office Specialist & QuickBooks Certification -
Folsom Cordova Adult Education
Medical Billing & Coding -
Carrington College
General Studies -
American River Community College
High School Diploma -
Harry Ells High School
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