Gemma Garcia

6 years as a guest service agent, doing bookings, answering customer service calls, assisting associates and guests. Ensuring smooth managements of operations to produce greatest overall experience.

• Responded promptly to guest inquiries and concerns, resolving issues to their satisfaction in a timely manner.

• Kept track of all orders made by customers and communicated them promptly to kitchen staff.
• Organized storeroom inventory of supplies such as cups, napkins, straws.
• Followed safety protocols while handling sharp tools or dangerous chemicals.
• Developed good working relationships with fellow employees through effective communication.