Gemma Mariscal
Lululemon
Tucson,AZ
7
years of professional experience
Dedicated mentor and leader with experience to drive team growth and achieve customer satisfaction through effective communication and building trust. Known for being reliable and consistent.
Work History
Mentor
10 Months- Assisted in training new team members, and offered feedback for continuous improvement.
- Collaborated with team members to achieve daily sales goals and customer satisfaction targets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Seasonal Sales Specialist
5 Months- Developed strong product knowledge to assist customers with informed purchasing decisions.
- Exceeded sales quotas by engaging with customers through effective communication and problem solving.
- Achieved perfect Net Promoter Score by consistently demonstrating patience, empathy, and professionalism in all interactions.
Shift Lead
1 Year 7 Months- Maintained a clean and organized work environment, ensuring safety standards.
- Resolved customer complaints and offered solutions to maintain customer satisfaction.
- Supervised daily operations, ensuring high standards of quality and service.
General Manager
1 Year 7 Months- Managed onboarding, schedules, inventory, and training.
- Implemented effective cost saving strategies to reduce expenses without compromising quality or service.
- Led performance reviews for employees supporting professional growth.
Education
High School Diploma
Skills
Teamwork and collaboration
Bilingual in Spanish
Coaching and mentoring
Relationship building
Time management
Problem solving
Timeline
Mentor
Lululemon
10.2025 - CurrentRead More
Seasonal Sales Specialist
Apple
08.2024 - 01.2025Read More
Shift Lead
Pure Love Juice
01.2023 - 08.2024Read More
General Manager
Frost Gelato
11.2019 - 06.2021Read More
Mountain View High School
High School Diploma
Read More