Gemma Ortiz
Lynbrook,New York
Summary
Hardworking and highly motivated student with a desire to take on new challenges. Strong work ethic, multitasking, and adaptability. Devoted to giving every patient a safe, and positive experience.
Overview
5
5
years of professional experience
Work History
Manager
Feel Well Spa
Wantagh, NY
10.2019 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership during times of organizational change or situations.
- Maintained positive environment dedicated to teamwork and performance.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Facilitated and processed weekly payroll.
- Greeted visitors and provided them with assistance.
- Used exceptional customer service skills to satisfy needs.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled appointments for clients and customers.
Medical Records Clerk
Mills & Edwards, LLP
New York, NY
02.2021 - 08.2021
- Processed incoming medical records requests.
- Scanned incoming documentation.
- Maintained a secure filing system for confidential documents.
- Retrieved patient medical records in response to requests from authorized personnel.
- Processed and invoiced records requests from patients, providers and third parties.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Barista/Cashier
Gran Cafe
Lynbrook, NY
04.2019 - 09.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Collected payments and provided accurate change.
Education
BSN -
Adelphi University
Garden City, NY05-2024
High School Diploma -
Lynbrook Senior High School
Lynbrook, NY06-2020
Skills
- Compassionate Care
- Organizational Skills
- Dependable and Responsible
- Teamwork
- Adaptive and Fast Learner
- Multitasker
- Health Promotion
- BLS Certified
- Patient Assessment
- Family and Patient Education
Accomplishments
- Dean's List Student at Adelphi University (2020-2024)
- Received a Nursing Award at Lynbrook High School.
- High Honor Roll Student at Lynbrook High School
References
References available upon request.
Timeline
Medical Records Clerk
Mills & Edwards, LLP
02.2021 - 08.2021
Manager
Feel Well Spa
10.2019 - Current
Barista/Cashier
Gran Cafe
04.2019 - 09.2019
BSN -
Adelphi University
High School Diploma -
Lynbrook Senior High School
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