Gemma Valentine
Dallas-Fort Worth Metroplex,TX
Summary
Primarily experienced in Saas B2B startup-client focused roles.
Overview
5
5
years of professional experience
Work History
Publisher Account Manager
Adscend Media
United States/Remote
03.2025 - Current
- Saas B2B
- 300-400+ Global Accounts, largely SMB and Mid-Market
- Guiding clients through Adscend's products and best practices (Ad monetization, campaign building)
Customer Success Manager
ZBD
United Kingdom/Remote
09.2024 - 03.2025
- Managed Mid-Market and Enterprise Partners using the ZBD Mobile SDK and API
- Worked directly with Compliance, Marketing, and Customer Support teams
- Managed Confluence pages containing macros and best practices for Customer success playbook
- Monitored daily fraud and security within all active integrations
- Tools used: Metabase, Retool, Slack, Hubspot, AppsFlyer
Account Manager
TapResearch
03.2023 - 08.2024
- Company Overview: Mid Market - B2B - Saas
- Handled over 100+ accounts, generating in over 300k revenue per year. Primary focus was to prevent churn.
- Analyzed performance data using Periscope, including manual checks each day within our territory. (Eg. downloading and updating apps)
- Schedule 1:1 calls with clients and kick off calls with publishers - cross-selling to enhance performance.
- Tools used include: Slack, Zoom, Google Suite, Salesforce, Jira
- Mid Market - B2B - Saas
Quality Assurance Specialist
TapResearch
01.2022 - 03.2023
- Testing new/old SDK builds and logging significant changes made across versions documented using Confluence (Atlassian) and escalated in Jira
- Helping onboard new and existing clients within the TapResearch Platform
Customer Success Specialist
TapResearch
06.2021 - 01.2022
- Primary focus was to correlate client and customer needs - identify what separates Tap from its competitors
- Created user personas specific to TapResearch
- Curated slide presentations on shifts within the 'micro transaction economy' for each publisher in Tier 1 and Tier 2 accounts
- Created internal Wikipedia of all clients and their products using Confluence.
Customer Support Specialist
TapResearch
02.2021 - 07.2021
- Monitor apps for feature updates (iOS and Android)
- Deescalate customer' messages in Front - designed templates for faster response time.
Brand Ambassador
NeverEnding, Inc
03.2020 - 02.2021
- Prospecting new clients and educating new users on the product.
- This outbound calls and emails to influencers (brand partnerships) to advertise and market our product.
- Curating, writing, designing social media posts schedule via Zoho.
Education
Bachelor of Arts - Radio, Television, and Film
University Of North Texas
Texas01.2018
Timeline
Publisher Account Manager
Adscend Media
03.2025 - Current
Customer Success Manager
ZBD
09.2024 - 03.2025
Account Manager
TapResearch
03.2023 - 08.2024
Quality Assurance Specialist
TapResearch
01.2022 - 03.2023
Customer Success Specialist
TapResearch
06.2021 - 01.2022
Customer Support Specialist
TapResearch
02.2021 - 07.2021
Brand Ambassador
NeverEnding, Inc
03.2020 - 02.2021
Bachelor of Arts - Radio, Television, and Film
University Of North Texas