Gena Dokken
Omaha,NE
Summary
Dynamic RN Care Coordinator with a proven track record at Nebraska Methodist Hospital, excelling in rehabilitative care planning and relationship building. Enhanced patient satisfaction through effective team coordination and quality improvement initiatives. Advocated for patient needs while mentoring staff, ensuring ethical practice and strong clinical judgment in delivering exceptional care.
Experienced with patient care coordination and treatment plan development. Utilizes effective communication to bridge gaps between patients and healthcare providers. Knowledge of patient advocacy and care management, ensuring optimal health outcomes.
Overview
26
26
years of professional experience
Work History
RN Care Coordinator
Nebraska Methodist Hospital
Omaha
12.2003 - Current
- Work with 6-7 physicians and their inpatients, collaborating with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Mentored new nursing staff on care coordination processes and best practices for patient communication.
- Identified barriers to effective care coordination, implementing targeted solutions.
- Enhanced patient satisfaction by fostering strong relationships and providing ongoing education on disease management strategies.
- Advocated for patients needs, ensuring access to necessary services and support systems.
- Maintained detailed documentation of patient interactions and interventions, facilitating clear communication among healthcare professionals.
- Provided emotional support to patients and families during difficult times, promoting resilience in the face of illness or injury.
Interim Service Leader-Care Management
Nebraska Methodist Hospital
Omaha, NE
10.2024 - 01.2025
- Managed scheduling and resource allocation of 14-17 care coordinators for optimal service delivery across departments.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Collaborated with other departments to resolve issues quickly and effectively.
- Managed a team of care coordinators, ensuring consistent quality across all interactions.
- Evaluated customer service staff performance and provided constructive feedback.
- Onboarding of new staff, coordination of training and scheduling.
RN Staff Nurse
Nebraska Methodist Hospital
Omaha, NE
08.2000 - 12.2003
- Collaborated with multidisciplinary teams to develop patient care plans, and ensure optimal patient outcomes and satisfaction.
- Monitored patient vital signs and reported changes to healthcare providers.
- Administered medications and treatments according to established protocols.
- Educated patients and families on health management and post-discharge care.
- Collaborated with interdisciplinary team members to develop comprehensive patient care plans, improving patient outcomes.
- Conducted thorough patient assessments upon admission to determine appropriate level of care required based on individual needs.
Education
Bachelor of Science - Nursing
Nebraska Methodist College
Omaha, NE05-2000
Skills
Rehabilitative care planning
Quality improvement
Ethical practice
Relationship building
Team coordination
Strong clinical judgment
Accomplishments
- Meaning of Care Award: 2008, 2009
- Clinical Excellence Award: 2024
Timeline
Interim Service Leader-Care Management
Nebraska Methodist Hospital
10.2024 - 01.2025
RN Care Coordinator
Nebraska Methodist Hospital
12.2003 - Current
RN Staff Nurse
Nebraska Methodist Hospital
08.2000 - 12.2003
Bachelor of Science - Nursing
Nebraska Methodist College