Gena Kline
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
1
1
Certification
2
2
years of post-secondary education
32
32
years of professional experience
Work History
Bar Supervisor
Cove Haven Resort
Lakeville, USA
11.1994 - 05.2026
- Dynamic versatile Bar Supervisor with over 30 years of experience in all aspects of staff management and service with a proven track record of driving business and delivering superior guest service.
- Led team to enhance repeat business through effective management, training, and coordination of seasonal events and unique menus.
- Utilized team-building and conflict resolution skills to ensure guest satisfaction.
- Cove Haven Resort is a beautiful 130 acre hillside resort known for its hospitality and guest services. Website: [Cove Haven Resort](https://www.covepoconoresorts.com)
Education
Associates - Recreational Land Management in Golf Course management
SUNY Cobleskill
Cobleskill, NY 09.1985 - 05.1987
Skills
- Micros POS system
- Cash Handling
- Leadership
- Supervising experience
- Staff training
- Menu development
- Inventory control
- Upselling techniques
Certification
- R.A.M.P Responsible Alcohol Management Program
Awards
- Martha Coccodrilli Award, 12/01/22 In recognition of outstanding performance of significant actions of courtesy and concern for our guests. This award signifies that the recipient's performance of duty exemplifies the highest standards of service to the public in such a manner as to bring great praise to the entire Cove Haven entertainment resorts family
Timeline
Bar Supervisor
Cove Haven Resort
11.1994 - 05.2026
Associates - Recreational Land Management in Golf Course management
SUNY Cobleskill
09.1985 - 05.1987