Gena Paris
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
Work History
Paraeducator, Special Education
Central Kitsap School District
09.2019 - Current
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Interacted physically and verbally with students throughout each day.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Oversaw class of students in absence of instructor.
Preschool Lead Teacher
Kitsap Community Resources Kcr
01.2014 - 07.2019
- Promoted sensory development by providing access to different textures.
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for PreK students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Identify children showing signs of emotional , developmental, or health related problems, and discuss them with supervisors, parents or guardians, and child developmental specialists.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Possess and demonstrate strong working knowledge of Head Start Performance Standards and other regulations.
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
Barista
Olympic College
09.2010 - 04.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Loan Application and Collateral Specialist
Kitsap Bank
07.2006 - 04.2008
- My primary responsibility was the real estate desk but i was always to assume responsibility of the title desk when needed, meeting or exceeding all deadlines.
- Ensured accuracy of legal descriptions for real estate collaterals by closely reviewing property records and title reports.
- Helped train co-workers within my field in order to add more flexibility.
- Politely assisted customers in person and via telephone.
- investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Managed office supplies, vendors, organization and upkeep.
- Filed paperwork and organized computer based information.
- Executed basic banking and bookkeeping tasks.
- Prepared mortgage loan files by reviewing loan application; clarifying or obtaining additional information as needed. Also, by ordering credit report, land survey, building appraisal, title and other related information.
Receptionist
Olympic Northwest Mortgage
01.2005 - 07.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Computer- MS Office Suite, Office Management and Spreadsheets.
- Organized, maintained and updated information in computer databases.
Case Aide/Visit Supervisor
Compassionate Foster Care
03.2003 - 09.2005
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Visit individuals in home or attend group meetings to provide information on agency services, requirements, or procedures.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained a welcoming and supportive environment for families during visits, encouraging positive engagement.
Education
Associate of Arts - General Studies
Olympic College
Bremerton, WA12.2011
High School Diploma -
Central Kitsap High School
Silverdale, WA06.1999
Skills
- Classroom support
- Emotional Support
- Special Education Knowledge
- Data Collection
- Creative problem solver
- Professional phone etiquette
- Flexible
- Customer service oriented
- Accurate and detailed
- Team builder
Timeline
Paraeducator, Special Education
Central Kitsap School District
09.2019 - Current
Preschool Lead Teacher
Kitsap Community Resources Kcr
01.2014 - 07.2019
Barista
Olympic College
09.2010 - 04.2011
Loan Application and Collateral Specialist
Kitsap Bank
07.2006 - 04.2008
Receptionist
Olympic Northwest Mortgage
01.2005 - 07.2006
Case Aide/Visit Supervisor
Compassionate Foster Care
03.2003 - 09.2005
Associate of Arts - General Studies
Olympic College
High School Diploma -
Central Kitsap High School
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