Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Rookie of the Year Real Estate 2017
Timeline
Hi, I’m

Gena Renkie

Belchertown,MA
Gena Renkie

Summary

Proven Customer Service Professional and Realtor with a track record of enhancing client satisfaction and streamlining real estate transactions at Lowe's and Ashton Realty Group. Skilled in CRM software and active listening, adept at leveraging product knowledge and communication skills to exceed sales quotas and foster lasting client relationships.

Overview

7
years of professional experience
1
Certification

Work History

Lowe's

Customer Service Professional
03.2024 - Current

Job overview

  • Assisted customers by answering questions and responding to inquiries.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Responded to customer calls and emails to answer questions about products and services.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Ashton Realty Group

Realtor
12.2023 - Current

Job overview

  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Gallagher Real Estate

Realtor
08.2017 - 12.2023

Job overview

  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
  • Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Communicated with clients to understand property needs and preferences.
  • Arranged for inspections and surveys of sold properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.

Education

Westfield State University
Westfield, MA

Bachelor of Science from Criminal Justice
05.2005

Skills

De-Escalation Techniques

[Product or Service] support

CRM Software

Feedback Handling

Active Listening

Data Entry

Documentation

Product Knowledge

Microsoft Outlook

Delivery Scheduling

Research

Call Management

[Software] CRM system proficiency

Affiliations

  • RAPV
  • MAR
  • NAR

Certification

Licensed Real Estate Agent MA

Rookie of the Year Real Estate 2017

Exceeded expectations in sales

Timeline

Customer Service Professional

Lowe's
03.2024 - Current

Realtor

Ashton Realty Group
12.2023 - Current

Realtor

Gallagher Real Estate
08.2017 - 12.2023

Westfield State University

Bachelor of Science from Criminal Justice

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Gena Renkie