Gena Tomaselli
Summary
Dedicated professional with demonstrated strengths in a retail environment. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Seeking to expand skills and contribute to company success.
Overview
7
7
years of professional experience
Work History
Merchant Inventory Leader
Petsmart
02.2023 - Current
- Prioritizes task load with minimal supervision and sound judgment
- Drives sales success by building displays and merchandising products
- Meets targets consistently with smooth coordination of sales floor operations
- Maintains inventory by checking in deliveries, pricing items, and stocking merchandise
- Supports sales floor with daily restocking into merchandise aisles
- Implements and executed plan-o-grams in-line with store presentation guidelines
- Coordinates periodic cycle counts to maintain inventory accuracy
- Keeps warehouse and work areas organized, clean, and free from hazards
- Maintains organized merchandise displays with regular cleaning and recovery
- Moves heavy loads with forklift and pallet jack
- Supervises, trains and coaches employees when necessary to create a successful work environment
Customer Service Representative
TD Bank
07.2018 - 08.2022
- Consistently executes appropriate behaviors to deliver a legendary customer experience in the store
- Conducts needs-based conversations and offers financial solutions to meet client's needs
- Makes quality referrals to appropriate partners
- Meets individual performance metrics each quarter
- Proactively reaches out to customers to deepen relationships through needs-based conversations
- Opens consumer and commercial accounts as well as other related products and services
- Originates loan applications, prepare documents, and conduct loan closings
- Performs a wide range of tasks varying from consumer maintenance, account questions, and related duties
- Utilizes Salesforce application to maintain client portfolios
- Experience in Outlook, Word, and Excel software
Education
High School Diploma -
Tottenville Highschool
01.2011
Skills
- Operations management
- Forklift operation
- Staff supervision
- Consultive sales
- Warehouse organization
- Money Management
- Team Leadership
- Time management
- Inventory specialist
- Attention to detail
Timeline
Merchant Inventory Leader
Petsmart
02.2023 - Current
Customer Service Representative
TD Bank
07.2018 - 08.2022
High School Diploma -
Tottenville Highschool