Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Gena Wilson
San Jose,CA
Summary
Overview
29
years of professional experience
Work History
Wayne Crutcher D.D.S.
Front and Back Dental Office Manager
06.2019 - Current
Job overview
- Organized and received purchase orders and processed invoices.
- Ordered office supplies and maintained supplier contacts in database.
- Organized office operations, leading daily activities and controlling correspondence.
- Competent in Eaglesoft and OperaDDS
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Designed and implemented office policies and enforced standards.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Maintained inventory for back-office supplies, computers and work-stations.
- Chairside Assisting
- Sterilization
- OSHA adherence and updating regulations
- Patient Orientation
- Patient Treatment Planning
Soothing DentalLos Gatos, CA
Back Office Manager
09.2017 - 06.2019
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Oversaw departmental inventory and worked with specialty vendors.
- Assisted chairside with Cosmetic Dentistry and Oral Surgery procedures.
- Performed sterilization procedures and insured adherence to OSHA regulations and updates.
Education
Foothill CollegeLos Altos, CA
Associates from Anthropology
University Overview
Denal Board of CaliforniaNone
RDA from Registered Dental Assistant
06.1998
University Overview
BrymanSan Francisco, CA
Dental X-Ray License from Dental Assisting
08.1994
University Overview
Bryman San Francisco, CA
Dental Assisting Certificate from Dental Assisting
08.1994
University Overview
Skills
- Answering Questions
- Collecting Data
- Sensitive Document Disposal
- Explaining Patient Benefits
- Dental Office Management Software
- Executive Leadership
- Front Office Operations
- Preparing Models
- Payment Collection
- Accounts Payable and Accounts Receivable
- Set Appointments
- Administrative Support
- Restorative Procedures
- Operational Efficiency
- Office Staff Leadership
- Supply Inventory Control
- Patient Safety
- Patient Treatment
- Document and File Management
- Inventory Accuracy
- Infection Control Procedures
- Manage Correspondence
- Dental Equipment
- HIPAA Guidelines
- Internet Research
- Database and Client Management Systems
- Financial Documentation
- Updating Medication Histories
- Customer Service Process Improvement
- Operational Requirements
- Dental Impressions
- Employee Performance Evaluations
- Oral Health Care
- Proper Waste Disposal
- Billing Support
- Office Systems Management
- Company Representation
- Departmental Support
- Multitasking and Time Management
- Back Office Management
Timeline
Front and Back Dental Office Manager
Wayne Crutcher D.D.S.
06.2019 - Current
Back Office Manager
Soothing Dental
09.2017 - 06.2019
Foothill College
Associates from Anthropology
Denal Board of California
RDA from Registered Dental Assistant
Bryman
Dental X-Ray License from Dental Assisting
Bryman
Dental Assisting Certificate from Dental Assisting
Similar Profiles
Mikaela ShannonMikaela Shannon
Certified Dental Assistant at Dr. Wayne Hughart D.D.S, M.SCertified Dental Assistant at Dr. Wayne Hughart D.D.S, M.S
Aaron RykerAaron Ryker
Landscape and Yardwork at Fred CrutcherLandscape and Yardwork at Fred Crutcher
Nicole MorroNicole Morro
Payroll Specialist at Lease Crutcher LewisPayroll Specialist at Lease Crutcher Lewis
Samuel Nehemiah PerezSamuel Nehemiah Perez
Warehouse Worker at Hawkins ConstructionWarehouse Worker at Hawkins Construction
Angelina LopezAngelina Lopez
Sales Associate at BurlingtonSales Associate at Burlington