Ge’Naesha Collins
Augusta,GA
Summary
Dedicated and detail-oriented professional with a background in patient care and customer service. Strong ability to provide compassionate, patient-centered care while adhering to safety protocols and organizational standards. Skilled in communication, collaboration, and problem-solving, with a proven record of reliability and adaptability. Enthusiastic about contributing to holistic, high-quality patient care as part of a collaborative healthcare team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Transporter
Wellstar MCG Health Medical Center
01.2024 - 09.2024
- Safely transported patients, personal belongings, and medical equipment throughout the hospital
- Adhered to hospital safety standards and department policies to ensure patient well-being
- Coordinated with clinical staff to support timely patient transitions
Healthcare Customer Service Representative
Teleperformance
Augusta, GA
08.2019 - 04.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Education
High School Diploma -
T.W. JOSEY HIGH SCHOOL
01.2022
Skills
- Patient Transport & Safety
- Effective Communication and Interpersonal Skills
- Knowledge of Hospital Policies and Procedures
- Problem Solving
- Time Management
- Customer Service Excellence
- Active listening
- Data entry
- Call center experience
- HIPAA compliance
- Insurance verification
- Empathy and patience
- Medical billing
Certification
Basic Life Support (BLS) Certification, 01/2024, 01/2026
Timeline
Patient Transporter
Wellstar MCG Health Medical Center
01.2024 - 09.2024
Healthcare Customer Service Representative
Teleperformance
08.2019 - 04.2022
High School Diploma -
T.W. JOSEY HIGH SCHOOL