GENALB BAJRAMI
Braintree,MA
Summary
Certified Salesforce Administrator with 5+ years of technology experience, including 3+ years in hands-on Salesforce administration for B2B sales organizations. Skilled in managing Salesforce environments, automating business processes, and designing custom solutions to improve system efficiency. Collaborative team player with a track record of driving business growth and enhancing user experience through cross-functional collaboration. Proficient in data management, technical troubleshooting, and user training.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Granite Telecommunication
02.2022 - Current
- Utilize Flows, Validation Rules, and Approval Processes to automate complex business workflows, reducing manual effort and minimizing errors
- Identify and resolve over 70 intricate Salesforce bugs and technical issues, enhancing system reliability and reducing downtime by 25%.
- Implement Salesforce solutions that optimize business operations, contributing to a 20% increase in sales team performance
- Conduct training sessions for over 500 end-users, resulting in a 40% improvement in user adoption and proficiency in Salesforce features.
- Make changes to page layouts, Lightning record pages, and apps based on business needs, ensuring that the Salesforce platform aligns with user requirements and enhances overall usability.
- Work on user setups, profiles, roles, and customizing objects, fields, and validation rules to meet business needs
- Develop advanced reports and dashboards for continuous monitoring of data quality and system performance
- Identify, troubleshoot, and resolve complex issues and bugs within Sales Cloud, Service Cloud, and Salesforce CPQ, ensuring optimal system performance
- Work extensively with Account Engagement (Pardot) to manage Leads, Campaigns, and marketing assets, enhancing marketing efforts and lead nurturing processes.
- Use Azure DevOps and Visual Studio Code for deployments, streamlining the deployment process.
Team Lead Network Analyst
Granite Telecommunication
11.2018 - 02.2022
- Administered and maintained computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Configured LAN and WAN IP addresses on over 200 network devices, optimizing network performance and increasing data throughput by 25%.
- Worked closely with all internal departments to ensure correct service and billing for our customers
- Provided high-level network troubleshooting ability and remote session support.
- Worked with government products and escalated cases, managing over 60 government product cases, ensuring compliance with regulations, and improving resolution time by 20%.
Salesforce Administrator - Part Time
Salar Real Estate
07.2020 - 01.2022
- Designed and implemented Flows, Process Builders, and Validation Rules to streamline real estate operations.
- Resolved Salesforce bugs and system issues, ensuring smooth daily operations.
- Created custom objects and fields to meet specialized business requirements.
- Automated email notifications and approval processes, reducing response times by 30% and enhancing inter-departmental communication.
- Provided training and support to enhance user adoption and effective system utilization.
- Used Data Loader and DemandTools for bulk data imports, ensuring seamless data migration and integration.
- Developed custom reports and dashboards to support sales activities and management decision-making.
Education
Master of Science - Information Systems
University of Tirana
Tirana, AlbaniaBachelor of Science - Computer Science
University of Tirana
Tirana, AlbaniaSkills
- Process Automation (Flow Builder, Approval Processes)
- Security Management
- Azure DevOps
- Business Process Improvement
- Reporting & Dashboards
- Sales Cloud and Service Cloud Expertise
- Agile Methodology
- SOQL
- Salesforce Platform API
- Salesforce Administration
- Data Integration Tools (Data Loader, DemandTools)
Certification
- Salesforce Certified Administrator (ADM 201)
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
Technologyskills
- Salesforce Administration
- Flow Builder
- Approval Processes
- Data Loader
- DemandTools
- Data Import Wizard
- User Training & Support
- Azure DevOps (ADO)
- Reports and Dashboards
Timeline
Salesforce Administrator
Granite Telecommunication
02.2022 - Current
Salesforce Administrator - Part Time
Salar Real Estate
07.2020 - 01.2022
Team Lead Network Analyst
Granite Telecommunication
11.2018 - 02.2022
Bachelor of Science - Computer Science
University of Tirana
Master of Science - Information Systems
University of Tirana
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