Genalee Tejada
Freeport,NY
Summary
"Dedicated professional with a strong background in customer service,healthcare and banking. Proven ability to thrive under pressure and consistently deliver results. Skilled in effectively managing administrative tasks, providing exceptional customer support, and leveraging computer literacy to enhance productivity."
Overview
6
6
years of professional experience
Work History
Bank Teller
Bethpage Federal Credit Union Inc.
07.2023 - 09.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Unit Clerk
Mount Sinai South Nassau Hospital
05.2019 - 03.2023
- Assist in admitting and discharging patients, ensuring accurate documentation and adherence to hospital policies and procedures
- Coordinate with nursing staff, physicians, and other healthcare professionals to facilitate smooth patient transitions
- Maintain and update patient records, ensuring confidentiality and accuracy of information
- Answer phone calls, direct inquiries, and relay messages to appropriate staff members
- Provide information about unit policies, procedures, and resources to patients and their families.
Customer Service Representative
Domino's Pizza
07.2017 - 02.2019
- Answer phone calls promptly and assist customers in placing their orders accurately
- Enter orders into the computer system, ensuring all details and specifications are recorded correctly
- Handle special requests or modifications to orders and communicate them effectively to the kitchen staff
- Address customer inquiries, concerns, and complaints in a friendly and professional manner
- Provide information about menu items, ingredients, promotions, delivery options, and order statuses
- Accurately process customer payments, whether cash, credit/debit cards, or other accepted forms.
Education
High School Diploma -
Freeport High School
Freeport, NY06.2018
Skills
- Customer service
- Time management
- Food service
- Computer literacy
- Communication skills
- Restaurant experience
- Bilingual
- Microsoft excel/Word
- Documentation review
- Cash Handling
- Organizational Skills
- Teamwork
Timeline
Bank Teller
Bethpage Federal Credit Union Inc.
07.2023 - 09.2023
Unit Clerk
Mount Sinai South Nassau Hospital
05.2019 - 03.2023
Customer Service Representative
Domino's Pizza
07.2017 - 02.2019
High School Diploma -
Freeport High School