Genalyn Capio
Cavite ,Philippines
Summary
Results-driven leader with over 15 years of diverse strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with a focus on fostering a productive and positive team culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Merchant Account Division
Stealth Solutions and Digital Marketing Inc.
Headquartered In New York
06.2020 - Current
- Maintains MID health by proactively managing risk, ensuring processing compliance, and staying within processor thresholds.
- Overseeing the full lifecycle of merchant accounts, from onboarding and integration to ongoing performance monitoring and optimization.
- Collaborate cross-functionally with development, fulfillment, customer support, and marketing to align merchant infrastructure with business growth and scale.
- Identified and resolved processing issues to reduce declines and chargebacks, enhancing payment reliability and approval rates.
- Led strategic initiatives to support revenue expansion while minimizing operational risks and maintaining full compliance with processor and card brand requirements.
- Developed scalable systems and reporting tools to track merchant performance, ensuring data-driven decision-making across departments.
- Received Top Performing Division Award in 2023
- Spearheading migration to network tokenization across 10 MIDs.
Customer Success Manager
Qordoba
UAE
02.2015 - 03.2020
- Managed key enterprise accounts, driving product adoption and customer satisfaction across high-growth tech clients.
- Acted as the main point of contact for post-sales support, onboarding, renewals, and retention strategies.
- Partnered with sales and engineering teams to ensure successful client outcomes and feedback-driven improvements.
- Conducted regular business reviews to identify upsell opportunities and improve customer health scores.
Senior Sales Account Executive
Du Telecom
UAE
07.2011 - 01.2015
- Spearheaded B2B and consumer solution sales for telecom services across consumer and enterprise segments.
- Consistently exceeded quarterly sales targets through consultative selling and strategic outreach.
- Delivered presentations and proposals tailored to client needs, leading to long-term partnerships.
- Received multiple internal awards for top performance and customer satisfaction.
Customer Service Representative / Registered Nurse
Sykes / CGHMC
Philippines
07.2007 - 06.2011
- Delivered front-line healthcare support and administrative services in fast-paced environments.
- Developed strong communication, empathy, and conflict resolution skills through direct client interaction.
- Supported healthcare professionals and call center operations with attention to compliance and care quality.
Education
Bachelor of Science - Nursing
Chinese General Hospital College of Nursing And Liberal Arts
06-2007
Skills
- Merchant Account Management
- Payment Processing & Gateway Integration
- Transaction Monitoring & Optimization
- Risk & Compliance Management
- Processor Relationship Management
Core Competencies
- Cross-Functional Collaboration
- Data-Driven Decision Making
- Fraud Detection & Prevention
- Team Leadership & Strategic Planning
- AuthorizeNet, Cybersource, NMI, Verifi, Ethoca, Merchant Portals, Zoho, Google Workspace, Slack, Stickyio
Tools & Platforms
Certification
- Registered Nurse (RN) License
Timeline
Director of Merchant Account Division
Stealth Solutions and Digital Marketing Inc.
06.2020 - Current
Customer Success Manager
Qordoba
02.2015 - 03.2020
Senior Sales Account Executive
Du Telecom
07.2011 - 01.2015
Customer Service Representative / Registered Nurse
Sykes / CGHMC
07.2007 - 06.2011
Bachelor of Science - Nursing
Chinese General Hospital College of Nursing And Liberal Arts