Genaro Hernandez

• Led a dynamic team to achieve project goals and foster a collaborative work environment
• Analyzed market trends to inform strategic decisions and enhance competitive positioning
• Monitored and evaluated performance metrics to drive continuous improvement and operational efficiency
• Enhanced customer engagement by implementing personalized outreach strategies and feedback mechanisms
• Designed and delivered training programs that improved skill development and employee performance

• Designed and implemented effective training programs to enhance staff skills and performance
• Led diverse teams to achieve project goals through collaboration and clear communication
• Provided exceptional customer service that fostered strong client relationships and loyalty
• Executed sales strategies that increased market share and improved overall revenue
• Managed departmental budgets to ensure financial efficiency and resource allocation
• Streamlined operational processes to enhance productivity and reduce costs

An apprentice electrician assistant with almost 3 years of experience, specializing in electrical systems, blueprint reading, National Electric Code (NEC), and equipment repair. A proven track record of performing installations and repairs of electrical equipment for residential and commercial customers.

• Assisted in all day to day operation of the hotel
• Stepped in as direct contact in the absence of the GM
• Primarily oversaw the F&B department including an in house restaurant/bar and all banquets
• With the help of 10 supervisors I managed up to 115 employees at any point in time
• With 30,000 square feet of event space we were the largest in Amarillo at the time

• Started as a dishwasher in the kitchen and progressed rapidly through the positions in the kitchen up to head line cook my first year
• Started working/learning from the food and beverage director and within 6 months was given the position of assistant food and beverage director
• I assisted the food and beverage director in overseeing all food and beverage orders
• Hiring and training of food and beverage staff
• Oversaw club events from golf tournaments to black tie events