Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Genaro Valles-Ramirez

South El Monte,CA

Summary

Detail-oriented Tier 1 Technician with extensive experience in providing technical support, managing inventory, and delivering efficient solutions to enhance end-user satisfaction. Known for strong troubleshooting skills, effective communication, and dedication to continuous improvement. Proficient in technical problem-solving with exceptional customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

T1 Technician

Abacus IT Solutions
Culver City, CA
03.2022 - Current
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Replaced defective components or parts as needed.
  • Provided technical support services to customers via phone or email communication.
  • Operated specialized diagnostic tools used to identify system faults.
  • Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.

Onsite Technician

Tech Time
Los Angeles, CA
03.2018 - 03.2022
  • Ran tests on newly repaired network equipment to confirm proper functionality.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Installed new cameras, wiring (RJ45), and routers in home and office settings.

Laptop Repair Technician

Fix A Computer
El Monte, CA
06.2016 - 08.2018
  • Assisted customers with software and hardware related problems, including installation of new components.
  • Disassembled and re-assembled laptops to diagnose and repair hardware faults.
  • Replaced broken parts such as hard drives, memory modules, keyboards, motherboards, LCD screens.
  • Installed operating system updates and drivers for laptops.
  • Ensured all laptops were up to date with security patches and antivirus protection.

Education

High School Diploma -

Arroyo High School
El Monte
06-2019

Skills

  • Windows and Mac OS experience
  • Software configuration
  • System performance optimization
  • Server and computer maintenance repairs
  • Helpdesk services and dispatching
  • Ticketing systems
  • Application, hardware, and software installation
  • Multitasking

Languages

Spanish
Professional

Certification

  • Currently working on Comp TIA+

References

References available upon request.

Timeline

T1 Technician

Abacus IT Solutions
03.2022 - Current

Onsite Technician

Tech Time
03.2018 - 03.2022

Laptop Repair Technician

Fix A Computer
06.2016 - 08.2018

High School Diploma -

Arroyo High School

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Genaro Valles-Ramirez