GENAY WILLIAMS
Queens,NY
Summary
Versatile administrative expert with extensive experience in office management and classroom support. Skilled in organizing workflows, maintaining compliance, and enhancing team collaboration. Committed to applying diverse experience to improve operational efficiency within a progressive organization.
Overview
16
16
years of professional experience
Work History
Teacher's Assistant
Just Kids Early Childhood Learning Center
Baldwin, New York
03.2026 - Current
- Supported children's development through engaging educational play and activities.
- Maintained a positive and inclusive classroom environment for all students.
- Assisted lead teachers in daily classroom activities and lesson planning.
- Collaborated with parents to communicate children's progress and needs.
- Supervised children and participated with children in activities.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Office Manager
SCO of Family and Services
Jamaica, New York
10.2024 - 08.2025
- Managed daily office operations and ensured smooth workflow.
- Coordinated scheduling for staff meetings and appointments to optimize team collaboration.
- Managed office supply inventory and placed timely orders to prevent shortages.
- Developed and maintained organized filing systems to ensure easy access to important documents.
Office Manager
Jewish Board of Family and Children Services
07.2019 - 04.2025
- Managed inventory of office supplies and approved staff orders to ensure uninterrupted operations
- Ensure appropriate program coverage by staff
- Trained and supervised staff to enhance operational effectiveness
- Control the quality of services through formal supervision and consultation to ensure a high standard of services
- Maintained program compliance with all state and federally mandated requirements.
- Provide crisis intervention to ensure the safety of staff and clients
- Create, manage and track data reports for regulatory and audit reporting plans
- Performed inspections of units to ensure compliance with safety and operational standards.
- Coordinated transportation for adult residential staff for home visits and apartment walkthroughs
Case Assistant
06.2018 - 06.2019
- Oversaw day-to-day care, supervision, and skill-building for youth according to individual service and treatment plans.
- Supervised the care and skill building related to the youth's individual service and treatment plans.
- Developed, supervised and implemented therapeutic recreational activities.
- Supervised and facilitated youth participation in recreational trips and activities to promote engagement and development.
- Facilitated group therapy sessions to support youth development., under the supervision of the social worker.
- Documented youth care activities and progress to ensure compliance with service standards.
- Participated in administrative, and on/off site meetings as scheduled
Residential Direct Care Associate
06.2013 - 06.2018
- Provided day-to-day care for the children in the program.
- Developed management plans to enhance safety and mitigate potential crises.
- Independently completed regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes.
- Guided clients through intake process and clarified available resources to enhance understanding.
- Interprets and explains agency policies and procedures to residents.
- Filed incident reports promptly to ensure accurate record-keeping.
- Supported staff development and training initiatives to foster team skills.
- Completed all mandatory training sessions to enhance skills.
- Ordered and distributed household supplies.
- Conducted unit inspections
Cashier
Ikea
Brooklyn, NY
11.2010 - 04.2011
- Delivered exceptional customer service by communicating effectively with diverse individuals.
- Managed multiple tasks simultaneously in a fast paced environment while maintaining accuracy.
- Resolved customer concerns using patience, active listening and problem solving.
- Collaborated with team members to ensure efficient operations and a positive customer experience.
Education
Bachelor of Arts - Criminal Justice
John Jay College
New York, NY05-2026
PARALEGAL - COLLEGE COURSES -
Central Pennsylvania College
01-2009
Skills
- Microsoft Office Word & Excel
- Data Entry
- Office Administration
- CPR/First Aid Certified
- Project Management
- Community Resources
- Crisis Intervention
- Social Services
- Effective communication
- Classroom support
- Record keeping
- Organizational skills
- Organization and prioritization
Timeline
Teacher's Assistant
Just Kids Early Childhood Learning Center
03.2026 - Current
Office Manager
SCO of Family and Services
10.2024 - 08.2025
Office Manager
Jewish Board of Family and Children Services
07.2019 - 04.2025
Case Assistant
06.2018 - 06.2019
Residential Direct Care Associate
06.2013 - 06.2018
Cashier
Ikea
11.2010 - 04.2011
Bachelor of Arts - Criminal Justice
John Jay College
PARALEGAL - COLLEGE COURSES -
Central Pennsylvania College