Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genc Gjoka

Bronx,New York

Summary

Dedicated professional with a solid foundation in customer service and technical support. Proven track record of resolving customer issues effectively, resulting in increased satisfaction rates. Committed to continuous learning and skill enhancement.

Overview

3
3
years of professional experience

Work History

FOH Staff Member

Rosetta Bakery
New York, New York
05.2025 - 11.2025
  • Delivered outstanding customer support at the front counter.
  • Prepared and served high-quality coffee and beverages to customers.
  • Processed payments accurately using POS system.

Barista

Starbucks
New York, New York
09.2024 - 04.2025
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained cleanliness and organization of the workspace and equipment.

IT Assistant

Landes Musik Akademie
Neuwied, Germany
01.2023 - 01.2024
  • Provided technical support to staff and customers in person, over the phone, and via email.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Constructed website for music instructor utilizing HTML, CSS, and JavaScript.

Education

Associate of Arts - Information Technology

Ludwig-Erhard-Schule
Neuwied, Germany
07-2024

High School Diploma -

Robert-Krups-Schule
Neuwied, Germany
07-2022

Skills

  • Customer service
  • Payment processing
  • Technical support
  • Customer relationship management
  • HTML, CSS, and JavaScript
  • Beverage preparation
  • Problem solving

Languages

English
Full Professional
German
Full Professional
Italian
Native/ Bilingual
Albanian
Native/ Bilingual

Timeline

FOH Staff Member

Rosetta Bakery
05.2025 - 11.2025

Barista

Starbucks
09.2024 - 04.2025

IT Assistant

Landes Musik Akademie
01.2023 - 01.2024

Associate of Arts - Information Technology

Ludwig-Erhard-Schule

High School Diploma -

Robert-Krups-Schule
Genc Gjoka