GENC RRAHMANI
New York,New York
Summary
Dynamic Resident Manager with extensive experience, excelling in tenant relations, and maintenance oversight. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Proficient in building link and inventory management, ensuring compliance and operational efficiency while directing building staff to achieve optimal results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fife and Fire Life safety Director
The Moinian Group
New York, NY
09.2025 - Current
- Fire and Life Safety Director.
- Building engineer
- Conducted regular safety audits to identify potential hazards and risks.
- Trained staff on safety protocols and emergency response procedures.
- Developed safety policies and procedures aligned with regulatory standards.
- Maintained records of workers' compensation claims and other related documents.
Superintendent
First Service Residential
New York, New York
02.2022 - 07.2025
- Maintain regular contact and build a solid working relationship with the Property Manager and department leaders to ensure the highest level of customer service.
- Maintain and check daily operating logs for the following: air conditioning, fan units, graph charts, utility meters, and general comments and complaints.
- Organize work orders to be performed by the Building Maintenance Staff.
- Ensure that the building systems and tenant service requests are handled efficiently, at the most economical cost.
- Strives for minimal equipment downtime.
- Oversees and adheres to established preventive maintenance programs.
- Assists in the development of the annual budget and RFP process for budgeted projects.
- Orders supplies and materials via written or verbal communications when approved by the Property Manager.
- Maintains an annual inventory of permanent tools and equipment for each property.
- Ensures model and serial numbers are recorded, with an exact description of each tool and piece of equipment.
- Understands operating procedures and proper chemical treatment levels for boilers.
Handyman
Manhattan Skyline
New York, New York
01.2022 - 03.2022
- Secured competitive proposals for special project work and repairs.
- Installed fixtures, appliances, and cabinetry in various apartments.
- Coordinated evening fire alarm tests to ensure proper function of elevator capture system.
- Conducted daily inspections of premises to identify maintenance needs.
- Served as primary interface with internal customers for reporting requirements.
- Reported work progress, physical issues, and repairs status to management.
- Executed additional duties as assigned by Property Manager.
Superintendent and Maintenance Manager for various Building addresses
Prime Property Management
New York, New York
06.2020 - 06.2021
- Became proficient in reading construction and engineering drawings.
- Performed basic plumbing (bathrooms, kitchen, janitor's closet).
- Checked with our retail space clients to confirm that all mechanical equipment was in good working order.
- Performed basic locksmithing.
- Performed basic painting (touch-ups, move-ins, move-outs).
- Building Addresses: 644 Lafayette Street, 1002 Halsey Estates LLC, 116-45 Farmers Boulevard, 116-47 Farmers Boulevard, 118 Marcus Garvey Boulevard, 130 Bristol Street, 649 East 98th Street, 655 Warwick Street
Various general construction tasks
N.B.A. Construction
07.2020 - 10.2020
- Various general construction tasks & Roofing
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Handyman / Doorman / Porter
Orsid Realty
New York, New York
11.2018 - 10.2020
- Worked on various tasks, including sealing, crown moldings, painting, and leveling floors.
- Conducted routine maintenance and repairs on residential properties.
- Collaborated with property management to address tenant repair requests.
Doorman
Gregory Towers
New York, New York
09.2018 - 11.2019
- Served 3 contracts of 4 months each successfully as front door Doorman
- Greeted residents and guests with professionalism and courtesy.
- Coordinated deliveries and maintained a log of incoming packages.
Porter
Orsid Realty
New York, New York
01.2019 - 03.2019
- Cleaning and maintenance.
- Maintained cleanliness and order in building lobbies and common areas.
- Managed inventory of cleaning supplies and equipment for daily operations.
Education
Music University -
Music University "Haxhi Zeka"
Peje, Kosovo08-2017
Music High School -
Music High School "Prenk Jakova"
Gjakove, Kosovo08-2014
Skills
- Supervision
- Strong communication skills
- Interpersonal skills
- Proficient in BuildingLink
- Proficient in Microsoft Excel
- Proficient in PowerPoint
- Proficient in Word
- Proficient in Outlook
- Proficient in Yardi building
- Emergency management
- Calm efficiency
- Quick learner
- Physical stamina
- Management experience
- Directing subcontractors
- inventory management
- Work order organization
- Problem solving
- Safety compliance
- Directing building staff
- Team leadership
Certification
• Oil Boiler P99
• Sprinkler S12
• Standpipe
• Fire Alarm System S95
• Certification FAS-45781 - Maintenance Operations
• Certification BO-85879 - Building Operations
• Sprinkler S12
• Standpipe
• Fire Alarm System S95
• Certification FAS-45781 - Maintenance Operations
• Certification BO-85879 - Building Operations
Projects
Working for Prime Management Companies as Superintendent and Maintenance Manager, dealing with tenants' problems including leaks, plaster, paint, electricity, sheetrock replacement, etc. Owned "G's Café," cited by the New York Times as a "COVID 19 Hero" Completed Randall House Hallway renovation All new paint job New crown moldings New Staircases leveled with fresh paint Boiler Room and Basements leveled and fresh paint Trained for sexual harassment and communication in emergency situations
Languages
- English
- Albanian
- German
Civic Recognition
New York Times COVID-19 "HERO", Owned "G's Café", Worked long hours and many different shifts, Brought coffee and pastries to hospital and front line healthcare workers, https://www.nytimes.com/2020/05/15/nyregion/coronavirus-doormen-residential-nyc.html
Timeline
Fife and Fire Life safety Director
The Moinian Group
09.2025 - Current
Superintendent
First Service Residential
02.2022 - 07.2025
Handyman
Manhattan Skyline
01.2022 - 03.2022
Various general construction tasks
N.B.A. Construction
07.2020 - 10.2020
Superintendent and Maintenance Manager for various Building addresses
Prime Property Management
06.2020 - 06.2021
Porter
Orsid Realty
01.2019 - 03.2019
Handyman / Doorman / Porter
Orsid Realty
11.2018 - 10.2020
Doorman
Gregory Towers
09.2018 - 11.2019
Music University -
Music University "Haxhi Zeka"
Music High School -
Music High School "Prenk Jakova"