Gene Jackson II
Toledo,OH
Summary
Collaborative professional that seeks excellent foundational knowledge and sound judgment by combining problem-solving abilities with strong soft skills such as team collaboration, emotional intelligence, and learning. Well-versed in managing emergent cases with poise. Excited to contribute to and assist with organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager/IT Technician
Greater Toledo Newcomer Center
11.2024 - Current
- Arranged 20+ case management services including intake, assessment, advocacy, and referral
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Account Coordinator/Case Manager
CoverMyMeds
03.2020 - 03.2023
- Resolved issues promptly by identifying discrepancies in prior authorizations and updating records
- Trained and mentored new employees to enhance knowledge of team workflows, practices, and programs
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Server/Bartender
Third & Hollywood
06.2017 - 08.2020
- Dispensed exceptional customer service to ensure customer satisfaction and exceed expectations
- Assisted in training and onboarding 20+ new servers to maintain consistent service standards
- Demonstrated extensive knowledge of all 25+ menu items, ingredients, and preparation methods
Education
Criminology
The Ohio State University
Columbus, OHFull-stack bootcamp - designing software systems and solutions
Tech Elevator
Columbus, OH01-2024
Skills
- Java
- HTML
- CSS
- JavaScript
- Spring Boot
- Vuejs
- JDBC
- Table Design
- SQL
- PostgreSQL
- E/R diagrams
- Agile
- Unit Testing (JUnit)
- Integration Testing
- Git
- IntelliJ
Certification
Java Web Application Development Bootcamp
Timeline
Case Manager/IT Technician
Greater Toledo Newcomer Center
11.2024 - Current
Account Coordinator/Case Manager
CoverMyMeds
03.2020 - 03.2023
Server/Bartender
Third & Hollywood
06.2017 - 08.2020
Criminology
The Ohio State University
Full-stack bootcamp - designing software systems and solutions
Tech Elevator
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