Joshua Beard
Melbourne,FL
Overview
9
9
years of professional experience
Work History
Service Technician, Asset Manager, Alpha Tester
Data Flow Systems
04.2024 - Current
- Inspected and tested newly-developed hardware and software for bugs and other issues prior to official release.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Low- to Mid-Level Supervisor
Various Service Industry Locations
02.2016 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Education
Bachelor of Applied Science with Honors - Computer Information Systems with Cybersecurity Specialization
Eastern Florida State College
Palm Bay, FL12.2023
Diploma -
Bayside High School
Palm Bay, FL06.2017
Associate of Arts - General
Eastern Florida State College
Palm Bay, FL06.2017
Skills
Linux
Diagnostics skill
Service reports
Residential construction
Commercial construction
Troubleshooting ability
Testing and evaluation
Hand tool knowledge
Customer Relationship
Management
Power tool proficiency
System repairs
Customer Relations
Java
HTML
C
Timeline
Service Technician, Asset Manager, Alpha Tester
Data Flow Systems
04.2024 - Current
Low- to Mid-Level Supervisor
Various Service Industry Locations
02.2016 - 04.2024
Bachelor of Applied Science with Honors - Computer Information Systems with Cybersecurity Specialization
Eastern Florida State College
Diploma -
Bayside High School
Associate of Arts - General
Eastern Florida State College
Accomplishments
VPN Profile Migration Project:
- Led the migration of VPN profiles for 50+ clients, including government agencies and contractors, to enhance security and streamline access management.
- Consolidated profiles from multiple unsecure 2FA devices, including those held by active and inactive employees, onto a single secure and monitored device.
- Ensured compliance with security protocols and minimized risk by implementing robust authentication measures.
Relevant Coursework
- Foundations of Managerial Communications
- Introduction to Information Technology Management
- Information Systems Operations Management
- Operational Decision Making
- Computer Forensics
- Information Systems Analysis and Design
- Internet Programming
- Windows Forensics
- Network Defense Security
- Database Design and Architecture
- Cybersecurity Fundamentals
- Advanced Cybersecurity Concepts
- Object Oriented Programming
- Web Applications Programming
Professional Summary
I am a dedicated and motivated professional with a strong foundation in computer information systems, cybersecurity, and customer-oriented management. With a Bachelor of Applied Science degree in Computer Information Systems with a Cybersecurity Specialization from Eastern Florida State College (GPA: 3.92) and hands-on experience as a Service Technician and Asset Manager at Data Flow Systems, I have developed technical, diagnostic, and communication skills that drive results. I excel in diagnosing and resolving complex technical issues, training team members, and ensuring customer satisfaction through clear communication and effective solutions. My proactive approach to problem-solving, strict adherence to safety protocols, and commitment to continuous learning—including plans to obtain the CompTIA Security+ certification—make me confident in my ability to make meaningful contributions to organizational success in the field of information systems.
Relevant Coursework
- Foundations of Managerial Communications
- Introduction to Information Technology Management
- Information Systems Operations Management
- Operational Decision Making
- Computer Forensics
- Information Systems Analysis and Design
- Internet Programming
- Windows Forensics
- Network Defense Security
- Database Design and Architecture
- Cybersecurity Fundamentals
- Advanced Cybersecurity Concepts
- Object Oriented Programming
- Web Applications Programming
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