Gene Kang
Fairfax,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience in both the retail and machining industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Sonic Soft Carwash
Woodbridge , VA
06.2016 - 02.2023
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Replaced defective parts such as bearings, seals, gears, valves.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Operated hand and power tools to complete repairs.
- Cleared clogged drains and replaced valves, faucets and fixtures.
Machinist
JSK Machine & Mfg
Lorton , VA
01.2006 - 06.2016
- Performed routine maintenance on machinery, including lubrication, cleaning.
- Calculated dimensions and tolerances using knowledge of mathematics and instruments such as micrometers or vernier calipers.
- Measured, marked and scribed dimensions and reference points on material or work pieces as guides for subsequent machining.
- Assembled machined parts into mechanical units using hand tools and power tools.
- Changed worn cutting tools as needed during operation.
- Measured, marked and indicated dimensions and reference points on materials.
- Followed written instructions to set up and operate manual equipment and computer-controlled production machines.
- Operated forklift to place finished products on skids and transport to warehouse.
- Dismantled and inspected components to complete necessary adjustments and repairs.
- Inspected material after completion for accurate measurements of dimensions.
- Read and followed blueprints, diagrams and drawings to fabricate products.
- Set up, adjusted and operated basic or specialized machine tools to perform precision machining operations.
- Separated scrap waste and related materials for reuse or recycling.
- Measured, laid out and marked metal stock to display placement of cuts.
Assistant Manager/Cashier
Cork N' Bottle
Washington DC, DC
01.2002 - 06.2006
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a clean work area by sweeping, mopping, and organizing stock room.
- Maintained a clean work environment by sweeping floors, cleaning countertops, and organizing stock room.
- Assisted in unloading delivery trucks and organizing stock room area.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education
High School Diploma -
Woodson High School
Fairfax, VA06-1997
Some College (No Degree) -
Northern Virginia Community College
Annandale, VASkills
- Product and service knowledge
- Teamwork and Collaboration
- Good Judgment
- Materials Management
- Equipment monitoring
- De-burring
- Assembly and production
- Machine Maintenance
- Manufacturing
- Visual Inspection
- Machine Assembly
- Flexible and Adaptable
- Design Specifications
- Modifications and adjustments
- Problem-Solving
Affiliations
-Worked as a tattoo artist through my teens and into my 20's
-Animal lover
-Sports enthusiast (Football, Lacrosse, Wrestling)
-5 Children (17, 15, 13, 11, & 7)
-Fishing/Kayaking
-Shooting Firearms
Languages
Korean
Professional
Timeline
Assistant Manager
Sonic Soft Carwash
06.2016 - 02.2023
Machinist
JSK Machine & Mfg
01.2006 - 06.2016
Assistant Manager/Cashier
Cork N' Bottle
01.2002 - 06.2006
High School Diploma -
Woodson High School
Some College (No Degree) -
Northern Virginia Community College
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