Gene-Michael Abella

Provided genuine connection with customers through coffee and community while keeping an upbeat attitude with fellow coworkers. Performed opening, mid, and closing tasks asked of shift leads and managers. High lever customer service resulted in positive reviews.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Explained daily specials and beverage promotions to exceed daily sales goals. Developed new signature cocktails to support bar marketing brand and increase profits.

Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise. Memorized recipes for specialty coffee beverages and seasonal offerings. Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning. Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Promoted an excellent experience for both employees and customers. Anticipated customer and store needs by being aware of surroundings. Follow Kuppa Joy's cash handling procedures. Followed health, safety, and sanitation guidelines.