Gene Simpson
Louisville,KY
Summary
Dedicated professional with experience in guest services, landscaping, agriculture, home remodeling, and public housing programs. Skilled in project management, team leadership, customer service, property maintenance, construction, and community relations. Proficient in equipment operation, safety compliance, problem-solving, and client communication. Proven ability to complete projects on time, exceed customer expectations, and adapt to diverse work environments.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Madam Mizelle Emporium
Louisville, KY
08.2025 - Current
- Greet and assist guests with check-in/check-out, reservations, and service inquiries.
- Provide accurate information about services, facilities, and local attractions.
- Handle guest complaints and resolve issues promptly to ensure satisfaction.
- Process payments, maintain accurate records, and manage cash/credit transactions.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
- Maintain a clean, organized, and welcoming front desk or service area.
- Uphold company standards for professionalism, confidentiality, and customer service.
Landscape and Agriculture
Commonwealth Express
Louisville, KY
09.2024 - 07.2025
- Plant, water, weed, prune, and fertilize flowers, shrubs, trees, and grass.
- Mow, edge, and maintain lawns and turf areas.
- Install and repair irrigation systems.
- Lay sod, mulch, and decorative stone.
- Assist in landscape design and installation projects.
- Remove debris, leaves, and trash from work areas.
- Follow all safety protocols and use PPE as required.
- Maintain tools, equipment, and machinery in good working order.
- Work in varying weather conditions, including heat, cold, and rain.
- Communicate progress, issues, and needs to supervisors.
- Assist with other farm, nursery, or landscaping duties as assigned.
- Follow all safety protocols and use PPE as required.
- Maintain tools, equipment, and machinery in good working order.
- Work in varying weather conditions, including heat, cold, and rain.
- Communicate progress, issues, and needs to supervisors.
- Assist with other farm, nursery, or landscaping duties as assigned.
- Follow all safety protocols and use PPE as required.
- Maintain tools, equipment, and machinery in good working order.
- Work in varying weather conditions, including heat, cold, and rain.
- Communicate progress, issues, and needs to supervisors.
- Assist with other farm, nursery, or landscaping duties as assigned.
Supervisor
Jackson Group
Louisville, KY
01.2016 - 12.2023
- Oversaw daily department operations, ensuring efficient workflows and timely task completion.
- Applied leadership and problem-solving skills to enhance team performance and organize workflows.
- Increased productivity by implementing streamlined processes and setting clear staff expectations.
- Supervised field crews, maximizing work quality and efficiency across all projects.
- Maintained a safe environment by enforcing company policies and regulatory standards.
- Delivered projects on time and within budget through effective resource and schedule management.
- Enhanced client satisfaction with proactive communication, timely updates, and rapid issue resolution.
- Cultivated strong relationships with subcontractors, vendors, and suppliers for competitive material delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
General Studies
Lagrange Adult Education
La Grange, KY06.2011
Skills
- Team Leadership & Project Management – Supervising crews, delegating tasks, and ensuring timely project completion
- Agriculture & Landscaping – Planting, cultivation, irrigation, lawn maintenance, pest management, and soil preparation
- Construction & Carpentry – Framing, drywall installation, flooring, roofing, and finish work
- Home Remodeling – Kitchen/bath renovations, painting, tiling, fixture installation, and space planning
- Equipment Operation – Skilled in use of tractors, skid steers, excavators, mowers, power tools, and hand tools
- Budgeting & Cost Control – Estimating materials/labor, tracking expenses, and minimizing waste
- Problem-Solving – Identifying and resolving job-site challenges quickly and effectively
- Client Relations – Communicating with homeowners, contractors, and suppliers to ensure satisfaction
- Safety Compliance – Following OSHA and industry safety standards on all job sites
- Time Management – Organizing schedules to meet deadlines without compromising quality
Timeline
Guest Service Representative
Madam Mizelle Emporium
08.2025 - Current
Landscape and Agriculture
Commonwealth Express
09.2024 - 07.2025
Supervisor
Jackson Group
01.2016 - 12.2023
General Studies
Lagrange Adult Education