Genea Sanford
Mays Landing,NJ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Toll Collector
TTEC
03.2025 - Current
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Monitored toll lane activity and generated operational reports.
- Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Behavior Specialist
Fullbloom
09.2020 - Current
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
Server
The L Station
02.2024 - 04.2025
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
- Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Associate of Science - Psychology
Atlantic Cape Community College
Mays Landing, NJ05-2020
Skills
- Multitasking proficiency
- Dependability
- Money handling
- Interpersonal communication skills
Timeline
Toll Collector
TTEC
03.2025 - Current
Server
The L Station
02.2024 - 04.2025
Behavior Specialist
Fullbloom
09.2020 - Current
Associate of Science - Psychology
Atlantic Cape Community College
Similar Profiles
Daniel VilarrealDaniel Vilarreal
Customer Service Representative at TTECCustomer Service Representative at TTEC
Tisha WestTisha West
Customer Service Representative at TTECCustomer Service Representative at TTEC
Tirzah BoulwareTirzah Boulware
Customer Service Representative at TTECCustomer Service Representative at TTEC