Genea Torres
Omaha,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Document Retention Specialist
Farm Credit Services of America
Omaha, NE
03.2024 - Current
- Maintained positive working relationship with fellow teammates and leaders.
- Ensure that checks received are appropriately documented and delivered to cash management.
- Handle twice daily mail in a timely manner - open all mail immediately upon delivery, determine appropriate distribution to various teams and departments.
- Coordinated with other departments to ensure efficient workflow processes.
- Upload digital files and data to digital storage.
ERAP / 211 Community Resource Specialist
UNMC
Omaha, NE
03.2021 - 10.2021
- Complete assessments for callers in high-risk situations.
- Identify and reflect the feelings of callers in crisis.
- Record callers information into the call center database and provide referrals to the appropriate resources as needed.
Teller /Premier Phone Banker
Wells Fargo
Omaha, NE
01.2010 - 01.2015
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Processed wire transfers for customers both domestically and internationally.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
GED -
San Diego High School
San Diego09-1997
Skills
- Attention to Detail
- Data Analysis
- Multitasking
- Excellent Communication
Certification
- CPR
- AED
- First Aid
Timeline
Document Retention Specialist
Farm Credit Services of America
03.2024 - Current
ERAP / 211 Community Resource Specialist
UNMC
03.2021 - 10.2021
Teller /Premier Phone Banker
Wells Fargo
01.2010 - 01.2015
GED -
San Diego High School
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