Microsoft Suite
Genea Cunningham
Entrepreneur/Small Business Owner
Aurora,CO
Summary
I am a successful Small Business Owner, and student. I am a highly competent communicator skilled in multitasking and effectively communicating with others. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with an eye for details and complete work. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Owner
Lovely And Strong
Aurora, CO
04.2020 - Current
- Put forth carefully planned strategies to improve company business
- Effectively managed a variety of vendors
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Remained up-to-date with current fashion trends and monitored forecasts
- Answered all customer queries with friendliness and expertise.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Created and monitored promotional approaches to increase sales and profit levels.
Co-Owner
All The Things Property Management
Aurora, CO
06.2018 - 03.2020
- Identified and maximized sales opportunities and increased customer retention rates
- Worked to ensure a positive and hassle-free customer experience
- Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays
- Helped to increase customer return rates by always providing excellent customer service
- Maintained the visual appearance and condition of properties to attract and keep travelers
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled traveler complaints promptly and appropriately, calling in repairmen and other support services.
Project Management Specialist
Tesla
Draper, UT
04.2015 - 01.2018
- Worked to ensure successful project execution according to established objectives, timelines, and costs
- Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them
- Collaborated across teams to achieve project goals in a timely and effective manner
- Utilized innovative thinking skills and the ability to problem-solve
- Developed key project goals and worked collaboratively with teams to meet those goals
- Promoted to “POD” team member to manage Hawaii region with a 350+ project pipeline.
- Fostered relationships with vendors to promote positive working relationships.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified, reviewed and applied policies and procedures.
- Identified plans and resources required to meet project goals and objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
Product Support Specialist, Audio & Web Service Su
Premiere Global Services, Inc
Olathe, KS
05.2012 - 03.2015
- Worked with video editors to synchronize audio with video segments.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Set up and tested equipment prior to events, broadcasts and recordings.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Followed up with customers to verify resolution of reported issues and initiated escalation process for unresolved problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted available products and services to customers during service, account management and order calls.
- Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
Executive Recruiter
Lincoln And Creed
Denver, CO
04.2011 - 05.2012
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Discussed contracts, benefits packages and executive compensation facets with new hires.
- Reviewed resumes and applications to screen candidates to fill job positions.
- Followed up with selected job candidates about decisions.
- Maintained filing system of current, prospective and future positions.
- Verified applicant references and employment details.
Senior Customer Service Coordinator
FedEx
Fort Collins, CO
08.2008 - 04.2010
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Took cash and credit card payments via phone, in person and through email.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Completed complex customer orders accurately and within quoted time limit.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Assessed customer needs to deliver satisfactory experiences.
- Documented finished work to keep supervisors informed of production activities.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Operated auxiliary machines such as collators, pad and tablet making machines and perforating machines.
- Cut copies apart and wrote identifying information such as page numbers or titles on copies.
Education
Associate of Arts - Business
Community College of Aurora
Aurora, CO 06.2021 - Current
English Literature
University of Utah
Salt Lake City, UTSkills
SoftwareOrganizationLeadershipEffective Time ManagementCustomer Service
Coaching and mentoring
Operations management
Business launch
Staff Management
Business administration
Client Service
Verbal and written communication
Relationship building
Project Management
Partnership development
Marketing
Volunteer coordination
Training coordination
Client relationship management
Volunteer tasking
Interpersonal communication skills
Mission-oriented
Software
Google Drive
Shopify
Timeline
Associate of Arts - Business
Community College of Aurora
06.2021 - Current
Owner
Lovely And Strong
04.2020 - Current
Co-Owner
All The Things Property Management
06.2018 - 03.2020
Project Management Specialist
Tesla
04.2015 - 01.2018
Product Support Specialist, Audio & Web Service Su
Premiere Global Services, Inc
05.2012 - 03.2015
Executive Recruiter
Lincoln And Creed
04.2011 - 05.2012
Senior Customer Service Coordinator
FedEx
08.2008 - 04.2010
English Literature
University of Utah