Hi, I’m
Geneieve Rennels
Roseburg,OR
Summary
Dynamic Department Manager at McDonald's with a proven track record in inventory management and enhancing customer satisfaction. Skilled in conflict resolution and employee training, I foster team collaboration and drive performance improvements, ensuring operational excellence and a positive work environment. Committed to achieving company goals through effective leadership and strategic planning.
Overview
5
years of professional experience
1
Certification
Work History
McDonald's
Department Manager
05.2020 - 03.2025
Job overview
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
The Barrel
Shift Leader
03.2022 - 05.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
A&W
Floor Supervisor
04.2021 - 05.2022
Job overview
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
South Umpqua High School Myrtle Creek, OR
05.2022
Skills
- Inventory management
- Performance management
- Customer satisfaction
- Visual merchandising
- Employee training
- Conflict resolution
- Cash handling
- Safety compliance
- Team collaboration
- Process improvement
- Time management
- Decision making
- Communication skills
- Customer service
- Staff management
- Team leadership
- Problem-solving
- Training and mentoring
- Task delegation
- Customer engagement
- Goals and performance
- Staff development
- Coaching and mentoring
Certification
I servsafe certified.
Timeline
Shift Leader
The Barrel
03.2022 - 05.2022
Floor Supervisor
A&W
04.2021 - 05.2022
Department Manager
McDonald's
05.2020 - 03.2025
South Umpqua High School
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