Genesia C. Joseph

Managed day-to-day HR operations emphasizing payroll accuracy, compliance, and employee support while resolving issues and improving processes.

• Own the end-to-end semi-monthly payroll process, ensuring accurate and timely processing of employee pay, deductions, status changes, and related payroll updates.
• Proactively audit payroll data, deductions, and employee records to identify discrepancies, missing information, and potential errors before they impact employees.
• Manage employee lifecycle changes, including new hires, terminations, salary changes, deductions, and other HR/payroll updates, ensuring accurate system records.
• Serve as a primary HR resource for employees and managers, providing timely guidance on payroll, benefits, leave, onboarding, policies, and HR procedures.
• Guide employees through FMLA and Paid Family Leave eligibility, documentation, leave requirements, and processes.
• Support employee investigations from intake through resolution by gathering information, documenting findings, coordinating communications, and maintaining confidentiality.
• Conduct HR audits of employee records, payroll data, benefits information, and related documentation to identify gaps and strengthen compliance.
• Take ownership of payroll and HR discrepancies by identifying root causes, correcting issues, and strengthening processes to prevent recurrence.
• Partner with internal stakeholders to resolve HR issues efficiently while maintaining accuracy, confidentiality, and compliance.

Partnered with leadership and managers across HR operations, employee relations, talent management, compliance, payroll, benefits, and organizational effectiveness.

• Managed HR operations for 165 employees, enhancing payroll, benefits, HRIS administration, employee relations, compliance, and employee lifecycle processes.
• Managed and improved HR operations supporting 165 employees, including payroll, benefits, HRIS administration, employee relations, compliance, and employee lifecycle processes.
• Coached managers on employee relations, performance management, performance improvement plans, policy application, and workforce planning.
• Reviewed and updated policies to strengthen HR compliance with evolving federal, state, and local employment requirements.
• Strengthened HR compliance by reviewing and updating policies to align with evolving federal, state, and local employment requirements.
• Streamlined FMLA, PFL, and ADA leave and accommodation processes, reducing processing errors by 30%while maintaining compliance.
• Increased employee satisfaction by 10% through employee engagement and wellness initiatives developed in partnership with senior leadership.
• Analyzed HR metrics on engagement, retention, and performance, delivering actionable insights to leadership for workforce and program decisions.

January 2021 – January 2022

• Executed full-cycle recruitment, onboarding, orientation, employee communications, benefits administration, and HR operations with managers and internal stakeholders.
• Supported employee classification, system setup, onboarding, and orientation activities to ensure accurate and compliant employee records.
• Maintained accurate and compliant I-9 documentation and employee records, supporting regulatory and internal requirements.
• Coordinated annual benefits open enrollment communications and employee support, improving understanding of available programs and processes.
• Developed training programs, tracked participation, and ensured completion of required courses to support employee development and compliance.
• Facilitated HRIS process improvements and workflow automation, contributing to reduced time-to-fill and enhanced process transparency and collaboration.
• Served as a primary vendor liaison, processing claims, reviewing invoices, and supporting accurate and timely vendor payments.

• Coordinated HR operations for multi-state employee population, managing HRIS maintenance, benefits changes, employee records, and vendor relationships.
• Streamlined interview scheduling and onboarding logistics, ensuring thorough employee documentation for new hires.
• Maintained accurate HRIS records and supported benefits administration with external vendors.
• Maintained accurate HRIS records and facilitated benefits administration with external vendors to ensure compliance and support employee needs.

• Background checks, I-9 verification, personnel documentation, and Executed employee onboarding processes.
• Coordinated HR compliance audits through thorough organization of 403(b), I-9, tax, benefits, and personnel records.
• Addressed employee inquiries on HR policies, benefits, and procedures, delivering prompt and service-oriented support.
• Ensured accuracy of employee records in alignment with internal HR procedures and regulatory requirements.

Managed HR and operational responsibilities for a multi-state production team of 15+ employees while partnering with leadership and legal teams.

• Oversaw employee lifecycle activities including hiring, onboarding, training, employee development, and performance reviews.
• Managed performance processes and aligned team goals with broader business objectives.
• Developed training materials and programs that enhanced team skills and elevated customer satisfaction.
• Doubled customer satisfaction survey results within six months through targeted training, problem resolution, and streamlined support processes.
• Managed vendor relationships and technology upgrades to streamline departmental workflows and enhance operational efficiency.
• Partnered directly with legal teams while handling confidential employee and business information with discretion.
• Supported fast-paced, deadline-driven environment through effective prioritization and cross-functional collaboration, ensuring consistent operational follow-through.