Genesis Alston
Shop Supervisor
San Jacinto,CA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Results-driven professional, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Shop Supervisor
J.B. Hunt
02.2023 - Current
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Approved regular payroll submissions for employees.
- Maximized performance by monitoring daily activities and mentoring team members.
Tractor Technician II
J.B. Hunt
10.2016 - 02.2023
- Assessed machinery in need of repair, identified issues and implemented corrective actions to achieve quick resolution and return to service
- Maintained and repaired local and over the road tractors
- To keep operations smooth and efficient
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Replaced damaged, missing, or defective parts with new and refurbished components
- Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Streamlined work processes with the implementation of effective diagnostic techniques.
- Maintained accurate records of all service tasks, ensuring proper documentation and inventory management.
Service Writer
J.B. Hunt
02.2012 - 10.2016
- Improved customer satisfaction by providing timely and accurate service estimates.
- Advised management members on customer issues or mechanical repair problems.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Scheduled and oversaw maintenance, repair and installation activities.
Service Representative
Cintas Corporation
10.2007 - 02.2012
- Maintained customer satisfaction with forward-thing strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries and suggestions courteously and professionally.
- Established and managed new customer relationships through face-to-face meeting
- Create, edit, and maintain schedules, timelines and agendas for all my customers
- Recommended products and services to customers, thoroughly explaining details.
Education
High School Diploma -
Sierra Christian School
01.1997 - 05.2001
Skills
Accident and Injury Investigation
Problem-solving abilities
Safety Compliance
Employee Management
References
References are available on request.
Timeline
Shop Supervisor
J.B. Hunt
02.2023 - Current
Tractor Technician II
J.B. Hunt
10.2016 - 02.2023
Service Writer
J.B. Hunt
02.2012 - 10.2016
Service Representative
Cintas Corporation
10.2007 - 02.2012
High School Diploma -
Sierra Christian School
01.1997 - 05.2001