GENESIS BURGESS
Auburn Hills,MI
Summary
Enthusiastic medical technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of health care policies/regulations and training in managerial duties. Motivated to learn, grow and excel in the health care management industry.
Overview
2
2
years of professional experience
Work History
Ophthalmic Technician
Oakland Eye Clinic
Rochester Hills, MI
01.2022 - Current
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
OPHTHALMIC TECHNICIAN
Michigan Eye Institute
Rochester, MI
09.2021 - 12.2021
- Performs workup on patients including tasks such as collecting primary diagnoses, medical history, visual acuities, refractions, and dilation
- Skillfully navigates various computer databases to collect relevant patient documentation
- Responsible for managing a caseload of over 100+ patients increasing patient satisfaction by 10%
- Process dozens of patient requests (prescription needs, follow up appointments) via NexTech technician call pool system
- Conducts visual screenings such as Fundus photos, Humphrey Visual Field tests, and Macula OCT.
DOCUMENTATION SPECIALIST/LAB COORDINATOR
Helms Home Care
Stanley, NC
10.2020 - 05.2021
- Organized and filed multiple clinical visit notes via DaPulse and AxisCare for proper documentation of home medical visits
- Consistent use of Adobe Acrobat to enhance and combine visit documentation files to be electronically sent to various pharmacies/hospitals around the state of North Carolina
- Retrieve documentation upon pharmacy/hospital requests in a timely manner
- Performed transcription and conversion work with various inbound lab results
- Labeled, sorted, and categorized documents for ease of retrieval upon request
- Worked collaboratively in a team of lab coordinators/care coordinators to ensure proper delivery of care
- Understands medical terminology (ICD-10 codes, laboratory testing codes, etc) to ensure proper medical procedures are being put in place.
PROGRAM SPECIALIST
Booster Enterprises
Charlotte, NC
01.2020 - 06.2020
- Cultivated and nurtured financial partnerships with elementary schools in the Charlotte-Mecklenburg county school district
- Coordinated annual events such as the Boosterthon fun run to meet a fundraising goal of $3.3 million dollars for the
- Charlotte-Mecklenburg county schools and Booster Enterprises
- Supervised the progress of the company’s critical chain and critical path to schedule deadlines according to the company’s progress
- Created marketing collateral for school faculty teams to utilize during outreach and student engagement.
- Planned and executed meetings to connect organizational representatives, community members and clients.
Education
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC12.2019
Skills
- Business Healthcare Administration Foundations: Industry Knowledge, Communication and Relationship
- Management Abilities, Leadership Abilities, Technical Proficiencies, Ethical Judgement
- Software Microsoft Office, Adobe Acrobat, AxisCare, DaPulse(Monday), NexTech, Management Plus
- Strategy Employee Engagement, Cost-Reduction, Patient Satisfaction, Leadership
- Customer Satisfaction
- Operational Records Maintenance
- Information Systems Development
- Client Needs Assessment
Timeline
Ophthalmic Technician
Oakland Eye Clinic
01.2022 - Current
OPHTHALMIC TECHNICIAN
Michigan Eye Institute
09.2021 - 12.2021
DOCUMENTATION SPECIALIST/LAB COORDINATOR
Helms Home Care
10.2020 - 05.2021
PROGRAM SPECIALIST
Booster Enterprises
01.2020 - 06.2020
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
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