Genesis Bustos
San Antonio,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Task Associate
Ulta Cosmetics and Salon
05.2023 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Barista
Dutch Bros
05.2022 - 04.2023
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cultivated to recall customers' names and address each by name.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Associate
Pacsun
07.2021 - 08.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Mentored and coached other team members to meet daily sales goals.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Team Member
Jamba Juice
01.2021 - 09.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Resolved issues quickly to maintain productivity goals.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
South West Legacy High School
Von Army, Tx06.2022
Skills
- Workstation Maintenance
- Menu Memorization
- Hospitality and Professionalism
- Food Serving and Preparation
- Product Advertising
- Coordinating Orders
- Equipment and Store Cleaning
- Guest Satisfaction
- Communications Strategies
- Resolving Complaints
- Team Instructions
- Credit Card Transactions
- Safe Work Practices
- Sales Expertise
- Solid Problem Solver
- Exceptional Customer Service
- Ability to Adapt
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Task Associate
Ulta Cosmetics and Salon
05.2023 - 08.2024
Barista
Dutch Bros
05.2022 - 04.2023
Associate
Pacsun
07.2021 - 08.2022
Team Member
Jamba Juice
01.2021 - 09.2021
High School Diploma -
South West Legacy High School
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