Genesis Cordero
Jacksonville,FL
Summary
Dedicated to my role and committed to achieving company objectives through consistent and organized practices. Proven ability to work effectively under pressure and adapt to new situations and challenges to support organizational success. 4+ years of customer service experience.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank of America
Jacksonville
11.2023 - Current
- Enhance client relations by ensuring exceptional service and understanding client needs.
- Manage communications including phone and email to maintain client satisfaction.
- Coordinate appointment schedules to optimize time and improve client interactions.
- Serve as backup supervisor, addressing escalations to ensure seamless operations.
- Facilitate effective communication with departments to resolve client issues efficiently.
- Cultivated strong client relationships to enhance customer retention, resulting in noticeable growth in account loyalty and satisfaction.
- Partnered with cross-functional teams to streamline account opening processes, significantly reducing onboarding times and enhancing client experiences.
- Provided exceptional customer service, actively listening to client needs and addressing concerns to foster trust and satisfaction.
Assistant Manager
Maurices
06.2022 - 06.2023
- Managed daily operations, enhancing team efficiency and achieving sales targets.
- Trained staff, leading to improved customer service and increased store performance.
- Implemented inventory controls, reducing stock discrepancies and optimizing supply chain.
- Collaborated with team to devise strategies, resulting in measurable sales growth.
- Resolved customer issues promptly, boosting satisfaction and repeat business.
- Led a team of associates in daily operations, enhancing sales performance and achieving noticeable results in customer satisfaction.
Cashier Supervisor
Publix
03.2020 - 06.2022
- Trained and mentored new cashiers, fostering a supportive team environment that led to noticeable gains in productivity.
Education
High School Diploma - undefined
Oakleaf High School
Orange Park, FL05.2022
Skills
- Time Management
- Customer Relations
- Communication
- Leadership
- Cash Handling
- Analytical Thinking
- Event Planning
- Training Development
- Staff Management
- Team Motivation
- Inventory Management
- Scheduling
- Problem Solving
- Customer Engagement
- Operational Efficiency
- Workflow Improvement
- Customer Service
- Process Optimization
Languages
Spanish (Native)
English (Native)
Timeline
Relationship Banker
Bank of America
11.2023 - Current
Assistant Manager
Maurices
06.2022 - 06.2023
Cashier Supervisor
Publix
03.2020 - 06.2022
High School Diploma - undefined
Oakleaf High School