Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Genesis Cox

Fruitland Park

Summary

Dependable employee effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

6
6
years of professional experience

Work History

PSR III Float

Quest Diagnostics
11.2021 - Current
  • Provide exceptional customer service to patients, answering questions and addressing concerns.
  • File and maintain patient records in accordance with HIPAA regulations.
  • Verify insurance eligibility and coverage for patients.
  • Enter patient demographic and insurance data into Quanum.
  • Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
  • Build and maintain positive working relationships with patients and staff.
  • Greet and assist patients with check-in procedures.
  • Assist supervisor and group lead with coaching and mentoring my peers by reviewing the department policies and procedures to help reduce TNP errors.
  • Help support my upper management team when traveling from site to site by ensuring specimen quality is being met.
  • Complete site audits, inventory, and supply orders for various sites.

Phlebotomist Float

Lab Corp
08.2021 - 10.2021
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Managed and motivated employees to be productive and engaged in work.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assisting the manager by floating from site to site to help with heavy patient flow.

Donor Services Team Leader

OneBlood
08.2020 - 08.2021
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Responsible for providing leadership, instruction and guidance to collection staff during blood drives.
  • Ensure staff follow company Policies and Procedures.
  • Ensure equipment is operational and supplies are available to conduct blood drives.
  • Operate, maintain and perform quality control checks on equipment.
  • Integrated process improvements to increase overall workflow.
  • Assess, motivate and empower team members to work to build customer satisfaction and loyalty, to support retention and growth.

Patient Care Technician

Advent Health
02.2019 - 08.2020
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Kept instruments and equipment clean and effectively sanitized.
  • Supported nurses in daily patient care activities by taking vital signs and documenting patient observations.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Ability to handle 15+ patients on a daily basis and prioritize all patients needs by importance.

Certified Nursing Assistant

Regency Park Assisted Living
07.2017 - 02.2019
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Administered daily medication to all residents using medication administration record (MAR).

Education

Associate of Arts - Nursing

Seminole State College of Florida
Sanford, FL
12.2018

Certification - Certified Nursing Assistant

Southern Technical College
Tavares, FL
07.2017

High School Diploma -

Lake Howell High School
Winter Park, FL
05.2013

Skills

  • Ability to organize work for timely completion
  • Ability to promote good work practices
  • Ability to delegate and supervise effectively
  • Ability to communicate effectively orally and in writing
  • Experience in mentoring and helping others improve and develop new skills
  • Ability to prioritize work tasks by importance
  • Experience in operating and performing quality control checks on equipment
  • Able to establish and maintain effective working relationships with coworkers
  • Ability to work in fast paced environments
  • Ability to quickly adapt to daily changes in work load
  • Bilingual in English and Spanish

Software

Experience with Excel, Microsoft Word, and Power Point. 

Timeline

PSR III Float

Quest Diagnostics
11.2021 - Current

Phlebotomist Float

Lab Corp
08.2021 - 10.2021

Donor Services Team Leader

OneBlood
08.2020 - 08.2021

Patient Care Technician

Advent Health
02.2019 - 08.2020

Certified Nursing Assistant

Regency Park Assisted Living
07.2017 - 02.2019

Associate of Arts - Nursing

Seminole State College of Florida

Certification - Certified Nursing Assistant

Southern Technical College

High School Diploma -

Lake Howell High School

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