GENESIS DEL VALLE
East Hartford
Summary
Enthusiastic and compassionate Family Navigator with strong organizational skills and a clear understanding of the Catholic faith. Eager to contribute to team success through hard work, attention to detail, and effective collaboration. Dedicated to supporting families in need and fostering community growth, while continuously learning and excelling in every role.
Overview
5
5
years of professional experience
Work History
Family Navigator
The Village for Families & Children
Hartford
01.2025 - Current
- Provide personalized support to families, helping them navigate the social, health, and educational systems
- Connect families with relevant community services, including healthcare, mental health support, housing, financial assistance, and childcare
- Act as an advocate for families, ensuring they receive essential resources and assisting in overcoming barriers such as complex paperwork and communication with service providers
- Offer immediate support during times of crisis, directing families to emergency resources and services
- Educate families about available resources and empower them to make informed decisions regarding their well-being and children’s needs
- Collaborate with community service providers, schools, and health organizations to provide comprehensive care and support for families
- Monitor the progress of families, ensuring they continue to access necessary services and adjust support plans as needed to ensure long-term stability
Shift Supervisor
CVS
West Hartford
11.2021 - 03.2024
- Managed and motivated a team of employees during shifts, delegating tasks based on skills and priorities to ensure efficient operations and exceptional customer service
- Ensured high-quality customer service by supervising interactions, resolving customer concerns, and maintaining a welcoming store environment
- Supervised store operations, including opening and closing procedures, inventory management, and maintaining cleanliness and safety standards
- Managed daily cash flow, processed transactions, and handled cash deposits, ensuring accurate reconciliation of $10,000–$30,000 in daily transactions
- Trained new employees, reinforcing company policies and procedures, and offering guidance on best practices and skill development
- Ensured adherence to CVS policies, safety regulations, and legal requirements, including age restrictions on certain products
- Addressed operational challenges, customer complaints, and employee conflicts efficiently and professionally
- Maintained accurate shift reports, tracking inventory, sales data, incidents, and employee attendance
- Monitored sales goals and worked with the team to meet or exceed targets, ensuring the successful execution of sales promotions
Head Cashier / Supervisor
ShopRite
East Hartford
07.2020 - 09.2021
- Demonstrated strong math and communication skills, ensuring accurate transactions and excellent customer service
- Provided consistent, dependable service and anticipated customer needs, ensuring satisfaction and promoting the store’s values
- Managed the POS system, including processing cash, credit exchanges, returns, and refunds, while maintaining a balanced cash drawer
CCC Volunteer Teacher
Saint Augustine Church CCC Program
Hartford
10.2019 - 02.2020
- Volunteered weekly in the community parish’s Confirmation program, assisting teachers and students in preparing for their confirmation
- Fostered an engaging and educational environment for students, contributing to their spiritual growth
- Gained invaluable experience in teaching and mentoring, learning from students and building meaningful relationships within the community
Education
Psychology, Criminal Justice
University of Saint Joseph
03.2025
High School Diploma -
Mercy high School
Middletown, CT05-2021
Skills
- Interpersonal skills
- Communication skills
- Organizational abilities
- Multitasking abilities
- Crisis management
- Family support
- Cash flow management
- Financial transactions
- Team leadership
- Employee training
- Community resources knowledge
- Social services knowledge
- Conflict resolution
- Problem-solving abilities
- Microsoft Office Suite
- POS systems
- Customer service
- Public speaking
Languages
Spanish
Professional
English
Professional
Timeline
Family Navigator
The Village for Families & Children
01.2025 - Current
Shift Supervisor
CVS
11.2021 - 03.2024
Head Cashier / Supervisor
ShopRite
07.2020 - 09.2021
CCC Volunteer Teacher
Saint Augustine Church CCC Program
10.2019 - 02.2020
Psychology, Criminal Justice
University of Saint Joseph
High School Diploma -
Mercy high School
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