Summary
Overview
Work History
Education
Skills
Authorized To Work
Personal Information
Certification
Languages
Timeline
Generic

Genesis E Molina

El Paso,TX

Summary

Over these past few years I have improved customer service satisfaction score by 20% by implementing a new feedback by system and training program. Resolved customer issues promptly, achieving s 95% customer satisfaction rate. Trained new employees reducing on boarding time by 30% created knowledge base, decreasing the average hanging time by 10%. I have Implemented a new inventory management system that reduced stock discrepancies by 30%. Managed a team of 10, improving project turnaround time by 15%.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front of House Employee

Tropical Smoothie Cafe
02.2025 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Front and Back of House Team Member

Chick-fil-A
09.2022 - 06.2024
  • Great team member and trainer

Education

University in Medical Assisting -

Southwest University at El Paso
El Paso, TX
02.2025

Skills

  • Math
  • Customer service
  • Empathy
  • Retail sales

Authorized To Work

US for any employer

Personal Information

Willing To Relocate: Anywhere

Certification

Medical assistant

Phlebotomy

EKG

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House Employee

Tropical Smoothie Cafe
02.2025 - Current

Front and Back of House Team Member

Chick-fil-A
09.2022 - 06.2024

University in Medical Assisting -

Southwest University at El Paso

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Genesis E Molina