Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Genesis Fajardo

Manchester

Summary

A dedicated medical professional with a strong background in both clinical and administrative settings. Bringing a wealth of relevant experience to this role. Recognized for providing dependable support in patient care and demonstrating strong communication skills. Fluent in Spanish, I excel in client relations and consistently meet performance metrics without compromising service quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Master Scheduler

Dartmouth-Hitchcock Medical Center
03.2023 - Current
  • Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
  • Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
  • Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
  • Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
  • Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.

Patient Access Representative

Lawrence General Hospital
03.2023 - Current
  • Utilized strong interpersonal skills when interacting with diverse populations in the emergency department setting.
  • Promoted a safe environment for patients by adhering to strict infection control protocols during all interactions.
  • Contributed to effective teamwork among healthcare professionals by maintaining open communication channels regarding patient needs and updates.
  • Provided essential administrative support, such as managing phone calls and updating medical records, to streamline communications within the department.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Medical Assistant

Elliot Hospital And Health System
07.2023 - 03.2025
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Patient Service Representative

Elliot Hospital And Health System
05.2022 - 07.2024
  • Received patients and visitors provided assistance by scheduling appointments, patient registration, medical chart maintenance and coordinate patient referrals.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate team or taking messages.
  • Resolved customer complaints using established follow-up procedures.
  • Ensured required documents are received and documented in the patient's record , such as Physician Orders, results of patients history and physical exams.

Medical Call Center Representative

ClearChoice MD
10.2021 - 11.2022
  • Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
  • Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
  • Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
  • Resolved complex issues through active listening, empathetic support, and clear communication with patients.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Trained new personnel regarding company operations, policies and services.

Orthodontic Administrative Assistant

Chelian Orthodontics
01.2020 - 01.2021
  • Demonstrated exceptional time-management skills to balance multiple responsibilities effectively within a fast-paced orthodontic practice setting.
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Improved patient satisfaction with prompt resolution of billing issues, addressing concerns professionally and thoroughly.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Certificate - Medical Assistant

Manchester Community College
12-2024

High School Diploma -

Peachtree Ridge High School
05-2016

Skills

  • Microsoft Word
  • Microsoft Excell
  • Time management
  • Phone etiquette
  • Organizational skills
  • Customer service
  • Medical Administrative Support
  • Communication Skills
  • Bilingual
  • Medical Terminology
  • Anatomy Knowledge

Certification

  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association.

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Elliot Hospital And Health System
07.2023 - 03.2025

Master Scheduler

Dartmouth-Hitchcock Medical Center
03.2023 - Current

Patient Access Representative

Lawrence General Hospital
03.2023 - Current

Patient Service Representative

Elliot Hospital And Health System
05.2022 - 07.2024

Medical Call Center Representative

ClearChoice MD
10.2021 - 11.2022

Orthodontic Administrative Assistant

Chelian Orthodontics
01.2020 - 01.2021

High School Diploma -

Peachtree Ridge High School

Certificate - Medical Assistant

Manchester Community College

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