Genesis Fajardo
Manchester,NH
Summary
Medical professional prepared for this role, bringing valuable experiences from both clinical and administrative roles. Known for reliable support in patient care and effective communication with healthcare teams. I leveraged my HIPAA knowledge and compassionate approach at Elliot Hospital And Health System to improve patient satisfaction and efficiency. Fluent in Spanish, I excel in client relations and emergency response, consistently meeting performance metrics without compromising service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Elliot Hospital And Health System
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Patient Service Representative
Elliot Hospital And Health System
05.2022 - 07.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled customer service inquiries in person, via telephone and through email.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Took copayments and compiled daily financial records.
- Managed patient registration process, confirming data accuracy and completeness.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Medical Call Center Representative
ClearChoice MD
10.2021 - 11.2022
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Coordinated care among multiple departments, facilitating seamless patient experiences across various specialties within the practice.
- Trained new personnel regarding company operations, policies and services.
Orthodontic Administrative Assistant
Chelian Orthodontics
01.2020 - 01.2021
- Ensured accuracy of financial transactions by assisting with insurance verification, billing inquiries, and payment collection processes.
- Continually expanded knowledge of orthodontic procedures, insurance policies, and industry best practices through ongoing professional development opportunities.
- Improved patient satisfaction with prompt resolution of billing issues, addressing concerns professionally and thoroughly.
- Increased office efficiency by accurately inputting patient data into the practice management software system.
- Assisted in marketing efforts for the practice, including creating informational materials about services offered to prospective patients or referring dental professionals.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Certificate - Medical Assistant
Manchester Community College
Manchester, NH12-2024
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05-2016
Skills
- HIPAA Regulations Knowledge
- Appointment Coordination
- Client Relations
- Proficient in Medical Terminology
- EMR / EHR
- Clinical documentation
- CPR
- Professionalism and ethics
- Compassionate caregiver
- Fluent in Spanish
- Adaptable
- Emergency response preparedness
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Trained a team of 10 staff members who excelled in their roles.
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Elliot Hospital And Health System
07.2024 - Current
Patient Service Representative
Elliot Hospital And Health System
05.2022 - 07.2024
Medical Call Center Representative
ClearChoice MD
10.2021 - 11.2022
Orthodontic Administrative Assistant
Chelian Orthodontics
01.2020 - 01.2021
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Certificate - Medical Assistant
Manchester Community College
High School Diploma -
Peachtree Ridge High School
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