GENESIS FLORES MADUENO
Tucson,AZ
Summary
Experienced and mission-driven Nonprofit Operations Manager with 7+ years leading compliance, training, and operations in federally funded youth programs. Proven expertise in regulatory audits, cross-functional leadership, and trauma-informed care within ORR and state-licensed environments. Fluent in English and Spanish, with a passion for developing safe, compliant, and empowering services for vulnerable youth populations.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
PSA Compliance Manager
VisionQuest National
08.2024 - 05.2025
- Ensured facility-wide compliance with federal (ORR), state, and organizational policies under the Interim Final Rule (IFR) on sexual abuse and harassment prevention.
- Led frequent, unannounced day and night visits to monitor, deter, and address risks related to sexual abuse and harassment.
- Conducted PSA-related investigations, responded to crisis calls, and coordinated timely reporting of incidents to appropriate authorities.
- Developed and facilitated comprehensive training sessions and staff development to ensure a trauma-informed and abuse-preventive care environment.
- Created and implemented corrective action plans following audits and walkthroughs; collaborated with department leads to improve compliance outcomes.
- Delivered age-appropriate orientation and education to youth on personal rights, abuse prevention, and reporting pathways.
- Fostered partnerships with local child advocacy centers, crisis centers, and victim support providers to expand holistic care access.
- Maintained readiness to respond to emergencies, on-call needs, and compliance escalations beyond standard hours.
Assistant Program Director
Southwest Key Programs
11.2023 - 05.2024
- Oversaw day-to-day program operations, ensuring compliance with ORR guidelines, state licensing, and organizational standards across all departments.
- Supervised and supported program personnel through full-cycle HR processes, including recruitment, hiring, onboarding, training, performance management, and terminations.
- Reviewed monthly financial reports with the Program Director and maintained adherence to annual budget and spending requirements.
- Coordinated facility and vehicle maintenance, inventory control, and bulk purchasing to ensure safe, efficient, and cost-effective program operations.
- Led and facilitated staff training in alignment with federal and organizational curriculum and safety protocols.
- Assumed Program Director duties during absences, maintaining program continuity and compliance.
- Compiled and submitted monthly, quarterly, and annual reports to ORR and national headquarters, ensuring data accuracy and timely delivery.
- Acted as liaison to local, state, and federal stakeholders, fostering collaborative partnerships and program visibility.
- Supported emergency response efforts including youth evacuations and on-call travel as needed.
Lead Teacher
Southwest Key Programs
11.2018 - 11.2023
- Led the Education Department in collaboration with Educational Service Director to organize curriculum development and daily instruction across core subjects including ESL, PE, and Vocational courses.
- Oversaw and ensured timely completion and submission of weekly Individual Educational Plans (IEPs) for all assigned students.
- Reviewed and approved lesson plans for academic and vocational courses to ensure alignment with National Academic Standards and program goals.
- Coordinated Physical Education programs in compliance with state and federal guidelines alongside program leadership.
- Maintained detailed academic records and grade books, reviewed educator-submitted report cards for accuracy, and ensured proper documentation in case files.
- Managed procurement, inventory, and distribution of educational materials to support teaching staff.
- Supervised educator schedules, leave requests, and fostered mentorship to enhance instructional skills within the education team.
- Created and maintained a safe, inclusive classroom environment promoting respect and positive learning experiences for youth with diverse backgrounds.
- Individualized lesson plans and developed IEPs tailored to students’ cognitive, emotional, social, and physical developmental needs.
- Ensured adherence to all departmental and contractual deadlines including reporting requirements to funders and stakeholders.
- Designed and implemented the academic schedule incorporating all subject areas while meeting federal and state mandates.
- Planned and coordinated student recognition ceremonies, special educational events (e.g., science fairs, cultural celebrations), educational outings, and student council activities to enrich student engagement and promote leadership skills.
- Collaborated with local ISDs to provide academic transcripts, report cards, and exit documentation for youth reunified in the U.S.
- Participated actively in treatment team meetings, providing updates on student academic progress.
- Maintained professional certifications and compliance with all organizational policies and safety protocols.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZSkills
- Project Management
- Public Relations
- Team Leadership
- Time Management
- Training & Development
- Critical Thinking
- Effective Communication
- Compliance monitoring
- Policy writing
- Crisis management
Certification
- First Aid and CPR Certified
- CPI Certified
- Sub-Certification K–12 Education
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
Timeline
PSA Compliance Manager
VisionQuest National
08.2024 - 05.2025
Assistant Program Director
Southwest Key Programs
11.2023 - 05.2024
Lead Teacher
Southwest Key Programs
11.2018 - 11.2023
Bachelor of Arts - Psychology
University of Arizona