Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

GENESIS FOLSON

Cincinnati,OH

Summary

Highly resourceful, flexible, and enthusiastic individual with a keen interest in working in people focused roles. Ability to listen, communicate, and provide customer satisfaction on a high-level. Self-driven, highly motivated, and results driven. Passionate about building customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

Taco Bell
Cincinnati, OH
11.2022 - Current
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Reinforced rules to promote superior employee performance.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

Juvenile Correctional Officer

Hamilton County Juvenile Detention Center
Cincinnati, OH
06.2023 - 12.2023
  • Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
  • Conducted frequent searches of cells and living areas for contraband materials and weapons.
  • Managed daily operations within the facility, including discipline, recreational activities, medical and mental health care, and educational programs.
  • Encouraged positive behavior changes among juveniles by providing incentives such as rewards for good performance.
  • Completed daily reports.
  • Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.

Insert Operator

Conduent Inc.
Erlanger, KY
05.2018 - 11.2022
  • Receives, processes, and ensures document classification are completed and transmitted to clients via manual insert of machine operation
  • Receives documents from both electronic and hard copy forms for processing
  • Sorts, images, documents, files, and archives by form and category type
  • Classifies documents based on contract requirements
  • Ensures transmission of processed data and mail to the appropriate next level
  • Assisted with various operations where needed and performs other duties as assigned, complies with all policies and standards and work along other team-members and stakeholders.

Daycare Assistant

Aunt Buttons
Cincinnati, OH
03.2020 - 08.2021
  • Observed and monitored children's play activities.
  • Developed and enforced positive strategies to encourage good behavior.
  • Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Enforced rules to teach good manners and maintain safe environment.
  • Read aloud and played alphabet games to encourage early literacy.

Customer Service Representative

EyeMed
Convergys Corporation, Erlanger
04.2018 - 05.2018
  • Assisted customers telephonically and non-telephonically with service and support issues related to their vision insurance benefits
  • Resolved problems utilizing department tools, resources, business judgment and expertise while using courteous and professional language
  • Acted as a positive role model by demonstrating continuous performance improvement
  • Ensured productivity and quality levels were met in order to meet and exceed customer, Convergys Corp., and EyeMed expectations
  • Works effectively in a team environment, followed direction of management and assisted in creating a win-win resolution to problems and concerns.

Dietary Aide

Mountain Crest
Cincinnati, OH
01.2017 - 04.2018
  • Maintained exemplary customer service principles during efficient food preparation and delivery
  • Prepared and delivered meals, snacks and beverages following specific procedures to residents on various floors while working with nursing staff
  • Served meals while adhering to food safety and hygiene procedures at all times, stayed current on the individual procedures and protocols for their facilities, including state-specified rules and regulations
  • Recorded inventory of dietary supplies, food items, and resident serving count.

Crew Member

Chipotle Mexican Grill, Inc.
Cincinnati, OH
02.2016 - 01.2017
  • Responsible for delivering customer satisfaction while accurately receiving and submitting customer orders along with making any correct changes at the POS system/register
  • Prepped and packaged food items while always following and ensuring food safety guidelines and order accuracy
  • Assisted with merchandise and supplies storage during deliveries and store shutdown
  • Worked alongside other team-members and stakeholders to resolve customer issues as they arise.

Education

High School Diploma -

Dohn High School
05.2018

Skills

  • Customer Service and Satisfaction
  • Teamwork and Collaboration
  • Listening and Communication
  • Network and Relationship Building
  • Organization and Time Management
  • Technology and Technical Aptitude
  • Windows
  • MacOS
  • Microsoft Office
  • Google Workspace
  • Avaya/Phone SystemsAmeed
  • Activities Planning
  • Classroom Instruction
  • Cleaning and Sanitizing
  • Infant Care
  • Personal Hygiene Assistance

References

References Available Upon Request

Certification

First Aid CPR AED 08/02/2023

Timeline

Juvenile Correctional Officer

Hamilton County Juvenile Detention Center
06.2023 - 12.2023

Shift Manager

Taco Bell
11.2022 - Current

Daycare Assistant

Aunt Buttons
03.2020 - 08.2021

Insert Operator

Conduent Inc.
05.2018 - 11.2022

Customer Service Representative

EyeMed
04.2018 - 05.2018

Dietary Aide

Mountain Crest
01.2017 - 04.2018

Crew Member

Chipotle Mexican Grill, Inc.
02.2016 - 01.2017

High School Diploma -

Dohn High School

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