Genesis Gascot
Bolingbrook,IL
Summary
Proven track record in enhancing customer satisfaction and fostering inclusive learning environments, as demonstrated at Dupage Swimming Center. Excelled in creative thinking and relationship building, significantly improving engagement and safety. Mastered continuous learning and adaptability, ensuring top-notch service and instructional quality.
Overview
2
2
years of professional experience
Work History
Swim Instructor
Dupage Swimming Center
Dupage IL
01.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Panera Associate
Panera Bread
Bolingbrook, IL
10.2022 - 11.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Bachelors - Legal Studies And Psychology
University of Wisconsin - Madison
Madison, WISkills
- Customer Service
- Patience and Empathy
- Child Supervision
- Creative Thinking
- Professionalism and Punctuality
- Relationship Building
- Adaptability and Dependability
- Continuous Learning Attitude
- Rule Enforcement
- Student and Class Monitoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Swim Instructor
Dupage Swimming Center
01.2024 - Current
Panera Associate
Panera Bread
10.2022 - 11.2023
Bachelors - Legal Studies And Psychology
University of Wisconsin - Madison