Genesis Gomez Montanez
Toms River,NJ
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Sales Representative
Stealth Marketing
07.2025 - Current
- Delivered exceptional customer service to enhance client relationships and drive repeat business.
- Developed strong relationships with community members to build trust and rapport.
- Adapted sales strategies based on customer feedback and market trends.
- Educated clients on product features and benefits, enhancing customer knowledge.
- Managed time efficiently to maximize daily outreach efforts while maintaining high-quality customer interactions.
- Working 10+ hours standing.
- Talking to over 50+ people a day.
Customer Service Representative
Wawa
03.2024 - 02.2025
- Assisted in food preparation and serving, ensuring adherence to safety and sanitation standards.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
Costume Character
Six Flags Great Adventure
09.2022 - 02.2023
- Engaged guests through interactive performances, fostering memorable experiences.
- Collaborated with team members to ensure seamless costume transitions during events.
- Adapted performances based on audience reactions, enhancing engagement and enjoyment.
- Maintained a high level of physical fitness, ensuring the stamina and endurance needed for long hours in costume during performances.
- Increased guest satisfaction by providing exceptional customer service while in costume.
Education
High School Diploma -
Central Regional High School
Bayville, NJ06.2023
Skills
- Service excellence
- Client relationship management
- Strong verbal and non-verbal communication
- Sales experience
- Comprehensive product understanding
- Proficient bilingual communication
- Effective problem resolution
- Spanish translation services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Stealth Marketing
07.2025 - Current
Customer Service Representative
Wawa
03.2024 - 02.2025
Costume Character
Six Flags Great Adventure
09.2022 - 02.2023
High School Diploma -
Central Regional High School
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