Genesis Guzman
Tustin,CA
Summary
A kind, outgoing and approachable with excellent interpersonal communication strengths. Solid experience on processing payments, handling food and meeting customer demands with a diligent and well-organized mentality. Can demonstrate adaptability and self-discipline, maintaining high cleanliness standards and having the ability on resolving customer issues to uphold satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
May Martin
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Lead Barista
STORICO Cafe
02.2023 - Current
- Utilized strong communication skills to foster a collaborative work environment among team members
- Respectfully interacted with customers during hectic periods, keeping a fun, positive environment.
- Optimized workflow for faster orders, decreasing wait times for customers.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
Business Administration
Santiago Canyon College
Orange, CA05.2026
High School Diploma -
Tustin High School
Tustin, CA05.2024
Skills
- Creative thinking
- Bilingual proficiency
- Adaptability
- Team communication
- Optimism
- Multitasking and organization
Accomplishments
- Awarded Coaches, MVP and Scholar Athlete Award
- "I believe" TPSF Scholarship Recipient
- Cum Laude Graduate
- California Scholarship Federation Graduate
- State Seal of Biliteracy Awarded
- CTE Media Arts Completion in Graphic Design
Certification
ISSA Personal Trainer Certified
Timeline
Retail Sales Associate
May Martin
08.2024 - Current
Lead Barista
STORICO Cafe
02.2023 - Current
Business Administration
Santiago Canyon College
High School Diploma -
Tustin High School